Quality Policy

At TNV System Certification Pvt. Ltd., we are fully committed to delivering Transparent, Neutral, Independent, and Competent Management System Certification services that embody Veritas (truth) in dealings with Business, Government, and Society. Our aim is to add value to our clients’ products and services while ensuring ultimate customer satisfaction.
Our certification activities are governed by the core principles of Independence, Impartiality, Competence, Responsibility, Openness, Confidentiality, and Responsiveness to Complaints.

Commitments of TNV Certification Pvt. Ltd

• Maintain a management system that complies with all applicable statutory, regulatory, and accreditation board requirements, and is continually improved.
• Provide certification services in accordance with international standards such as ISO/IEC 17021, ISO 22003, ISO 27006, and other applicable guidelines.
• Ensure that certifications are granted only when there is sufficient objective evidence of conformity.
• Uphold a process that is transparent and non-discriminatory, and treat all clients equally irrespective of size, location, or nature of business.
• Create and maintain an environment where each employee contributes to all aspects of the business and understands their role in upholding the integrity of the certification process.
• Promote awareness and environmental and social responsibility through certification and training.

Quality Objectives & Customer Satisfaction:

• Offer globally recognized certification services that are fair, impartial, and accessible to all clients.
• Deliver services that add real value to our clients’ businesses and meet or exceed their expectations.
• Conduct assessments that are evidence-based and aligned with international best practices.
• Foster a culture of professional growth, training, and awareness among our staff and agents worldwide.
• Ensure continuous feedback collection and monitoring of client satisfaction to drive improvement.

Impartiality & Conflict of Interest:

• We understand the critical importance of impartiality in carrying out certification.
• TNV manages conflicts of interest and ensures objectivity by not offering consultancy, not participating in internal audits, and not engaging in any activity that could compromise neutrality.
• Our top management periodically reviews all risks related to impartiality, ensuring they are within acceptable levels.
• We regularly assess and document threats arising from relationships, contracts, governance, or shared personnel.

Communication, Transparency & Accessibility:

• Maintain an open flow of information with certified clients, the public, and regulatory bodies.
• Provide clear documentation and ensure accessibility of our certification policies to stakeholders.
• Encourage feedback from clients and interested parties through platforms such as Google Reviews, emails, or satisfaction surveys.
• Ensure all relevant policy documents are updated and published on our website.

Continual Improvement and Compliance:

• Periodically review our quality policy and objectives to align with evolving standards, client needs, and market expectations.
• Strengthen our business practices to deliver credible and cost-effective certification services while sustaining stakeholder confidence.
• Ensure full compliance with all applicable national and international accreditation norms.
• Maintain systems that allow for efficient complaint handling, appeals, and audit reviews.
This policy is communicated to all employees, clients, and interested parties, and is available on public platforms. Signed, CEO TNV System Certification Pvt. Ltd.