At TNV Certification Private Limited, we are committed to protecting the privacy and confidentiality of your personal data. This Privacy Policy outlines how we handle, use, and safeguard your information when you visit our website, www.isoindia.org, or engage in our ISO certification services. Our policies are designed to comply with relevant global data protection laws and regulations, ensuring that your personal data is processed fairly, securely, and transparently.
We highly value the trust you place in us by sharing your personal data and want to assure you that we take your privacy seriously.

Data Collection

We collect personal data to provide better services and enhance your experience with TNV Certification. The types of data we collect depend on your interactions with us, including when you:
• Submit inquiries or requests: When you use our contact forms to ask questions, request information, or seek certification services, we collect the data you provide.
• Engage in certification services: If you apply for ISO certification, we collect information necessary to process and assess your application.
• Subscribe to communications: If you opt-in to receive newsletters, promotional materials, or updates, we collect your contact details for communication purposes.
The types of data we collect include:
1. Personal Information: This refers to the personal details you provide, such as your full name, business contact information (address, email, phone number), job title, company name, and any details provided during the certification process (e.g., specific industry information, audit data, etc.).
2. Transaction Information: This includes information related to payments you make for our certification services, the type of services requested or provided, billing addresses, and other related financial information.
3. Website Usage Data: As you interact with our website, we collect certain technical information, such as your IP address, browser type, device type, operating system, geographic location, and pages you visit. We gather this data via cookies and similar tracking technologies to better understand user preferences and improve our website.

How We Use Your Information

Your personal data is used for a variety of legitimate business purposes, including but not limited to:
• Providing Certification Services: We collect your data to evaluate your organization’s compliance with ISO standards, conduct audits, and issue certifications.
• Customer Support: We use your contact details to respond to inquiries, provide information, and resolve any issues or concerns you may have regarding our services.
• Improving Our Services: The feedback we collect from you, either directly or through website interactions, helps us enhance our certification processes, website experience, and customer service.
• Communicating Important Updates: We may use your information to inform you of policy changes, accreditation updates, new standards, upcoming audits, and other relevant business information related to your certification.
• Compliance with Legal and Regulatory Obligations: We are required to collect and process your data to comply with national and international laws, as well as ISO-related accreditation requirements. This includes maintaining records for audits, compliance, and regulatory filings.

Data Sharing

Your personal data is treated with the utmost confidentiality, and we take strict precautions to ensure it is only shared when necessary. We do not sell, trade, or rent your information to third parties. However, we may share your data under the following circumstances:
• Service Providers: We partner with trusted third-party vendors who provide specific services (e.g., auditors, accrediting bodies, and IT service providers). These vendors only have access to your data to perform their duties and are required to maintain confidentiality and security.
• Legal and Regulatory Requirements: In certain cases, we may be required to disclose your information to law enforcement, regulatory agencies, courts, or accrediting bodies if mandated by law or to comply with accreditation standards.
In all cases, TNV Certification ensures that your data is shared in a manner consistent with this Privacy Policy and under appropriate confidentiality agreements.

Data Security

We are committed to maintaining the security of your personal data and have implemented comprehensive technical and organizational measures to safeguard your information from unauthorized access, alteration, loss, or destruction. Some of the security measures we employ include:
• Encryption: We use encryption protocols to protect sensitive data during transmission across the internet.
• Access Controls: Only authorized personnel, bound by confidentiality agreements, have access to your personal information.
• Regular Security Audits: Our systems are regularly monitored and audited to identify vulnerabilities and enhance our data protection mechanisms.
Despite our best efforts, please note that no system is entirely foolproof. While we strive to ensure the highest level of security, we cannot guarantee that our security measures are completely immune to breaches.

Cookies and Tracking Technologies

To enhance your experience on our website and ensure its smooth functioning, we use cookies—small text files stored on your device that help us remember your preferences and collect non-personal data. The cookies we use include:
• Necessary Cookies: These are essential for the website to function correctly, enabling basic features like page navigation and access to secure areas.
• Performance Cookies: These collect anonymous data about how users interact with our website, allowing us to optimize performance and user experience.
You can manage your cookie preferences through your browser settings, which allow you to disable or delete cookies. Please note that disabling cookies may affect your ability to access certain features of our website.

Your Rights

As a user of our services or visitor to our website, you have several rights regarding the personal data we hold about you. These rights include:
• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Correction: You can request corrections if the data we have on file is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data (commonly known as the "right to be forgotten").
• Right to Restriction: You may request that we restrict or limit the processing of your personal data in specific situations.
• Right to Data Portability: You can request that we transfer your personal data to another organization in a structured, commonly used format.
• Right to Withdraw Consent: If your data is processed based on your consent, you may withdraw that consent at any time.
If you wish to exercise any of these rights, please contact us at info@isoindia.org, and we will respond promptly within the framework of applicable data protection laws.

Changes to This Privacy Policy

TNV Certification Private Limited reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes will be communicated to you via email or prominent notifications on our website.
We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us using the details below:
• Email: info@isoindia.org
• Address: B-1/19/69 Sector K, Aliganj, Lucknow, UP 226024, India
TNV Certification Private Limited is dedicated to safeguarding your privacy and ensuring transparency in how we manage your personal data. We appreciate your trust in us and are always available to address any concerns you may have.