Welcome to the website of TNV Certification Private Limited. By accessing or using our website (www.isoindia.org) and our certification services, you agree to comply with the terms and conditions set forth in this agreement ("Terms and Conditions"). These terms govern your use of the website and our ISO certification services and define the rights and obligations between TNV Certification and users, clients, and visitors.
Please read these terms carefully before engaging with our website or services. If you do not agree to these Terms and Conditions, please refrain from using our services and website.

Use of Our Services

By using the certification services offered by TNV Certification, you acknowledge and agree to the following terms:
• Provide Accurate Information: You agree to provide accurate, complete, and truthful information during the certification process, including your business details, industry data, and any supporting documents required for certification.
• Compliance with ISO Standards: You agree to adhere to all relevant ISO standards, criteria, and requirements applicable to your organization’s certification.
• Legal and Regulatory Compliance: You confirm that your organization complies with all applicable laws, regulations, and industry-specific standards required for the type of certification you seek.
• Timely Participation: You agree to comply with audit schedules, deadlines, and timelines outlined by TNV Certification for completing the certification process. Failure to meet deadlines or audit schedules may result in delays or additional fees.

User Responsibilities

As a user or client of TNV Certification services, you are responsible for maintaining the confidentiality of your account and ensuring that all activities conducted under your account comply with these Terms and Conditions. You agree not to engage in any unlawful activities or misuse the services provided by TNV Certification.

Service Eligibility

TNV Certification’s services are designed for individuals and organizations that meet certain eligibility criteria. By engaging with our services, you confirm that:
• You are legally authorized to represent the organization applying for ISO certification.
• Your organization meets all necessary legal, regulatory, and ethical standards.
• Your organization is committed to complying with the certification requirements and ensuring continued adherence to the applicable ISO standards.

Right to Refuse Services

We reserve the right to refuse, suspend, or terminate services to any individual or organization that fails to meet these eligibility requirements or violates these Terms and Conditions.

Certification Process

The ISO certification process offered by TNV Certification is designed to ensure your organization’s compliance with international standards. The key stages of the certification process include:
1.Initial Assessment Before starting the audit, we perform an initial assessment to evaluate your organization’s preparedness for ISO certification. This includes a review of your documentation and management systems to identify areas of non-compliance.
2.Audit Stages
Our certification audits consist of two stages:
o Stage 1 Audit: We assess your documentation, processes, and readiness for certification.
o Stage 2 Audit: We perform a detailed on-site audit to ensure that your management system is effectively implemented and compliant with ISO standards.
3.Certification Decision
Upon successful completion of the audit, TNV Certification will issue a formal ISO certification to your organization. The certification signifies that your organization complies with the relevant ISO standards.
4.Surveillance Audits
To maintain certification, regular surveillance audits are conducted to monitor ongoing compliance. These audits typically occur annually and assess the effectiveness of your management system and adherence to the ISO requirements.
5.Recertification
ISO certifications are typically valid for three years. At the end of the certification cycle, TNV Certification will perform a full recertification audit to ensure that your organization continues to meet ISO standards and requirements. Upon successful recertification, the certification is renewed for another three-year cycle.

Client Obligations

To ensure the successful completion of the certification process, clients are responsible for the following:
• Access to Information: Providing timely access to all necessary documentation, processes, and personnel required for the audit.
• Cooperation: Facilitating access to relevant departments and processes during audits and providing cooperation with TNV Certification auditors.
• Implementing Corrective Actions: Promptly addressing any non-conformities identified during the audit by implementing corrective actions as required.
• Payment of Fees: Timely payment of all applicable certification fees, including audit fees and surveillance audit costs.

Fees and Payments

Fees for certification services are outlined during the initial engagement process and may vary depending on the complexity of the audit, the size of the organization, and the specific ISO standard being certified. By agreeing to these Terms and Conditions, you agree to pay the applicable fees for the services provided.
• Payment Terms: All payments must be made in full within the payment terms specified on the invoice issued by TNV Certification.
• Additional Charges: Additional fees may be incurred if the audit schedule is delayed due to the client’s failure to meet audit deadlines or provide the necessary documentation.

Limitation of Liability

While TNV Certification is dedicated to providing high-quality certification services, we are not liable for any direct, indirect, incidental, or consequential damages that arise from the use of our services or website, including but not limited to:
• Misuse of Certification: TNV Certification is not responsible for any damages resulting from the misuse or misrepresentation of certification status by the client.
• Third-Party Services: TNV Certification is not liable for any issues, delays, or technical failures caused by third-party service providers, including auditors, contractors, or hosting providers.
• Force Majeure: We are not liable for any delays, losses, or disruptions caused by unforeseeable events beyond our control, such as natural disasters, strikes, regulatory changes, or other force majeure events.
Clients are responsible for ensuring their ongoing compliance with ISO standards and for the proper representation of their certification status.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the courts located in Lucknow, Uttar Pradesh.

Modifications to Terms and Conditions

TNV Certification reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Any changes will take effect upon being posted on our website. By continuing to use our website and services, you agree to the updated Terms and Conditions. We encourage users to review these Terms and Conditions periodically to stay informed of any updates.

Termination of Services

TNV Certification reserves the right to terminate or suspend your access to our services at any time if you fail to comply with these Terms and Conditions or if your organization is found to be in violation of ISO standards or applicable laws. In such cases, any fees paid to TNV Certification will not be refunded.

Contact Information

For any inquiries, questions, or concerns regarding these Terms and Conditions, or for further clarification of your rights and obligations, please contact us using the following details:
• Email: info@isoindia.org
• Address: B-1/19/69 Sector K, Aliganj, Lucknow, UP 226024, India
We are committed to maintaining transparency in our certification processes and ensuring that our clients fully understand their responsibilities and obligations under these Terms and Conditions.