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Complaints Management

Complaints Management

Reporting of misconduct

TNV expect our employees and stakeholders to report occurrences or suspicions of misconduct. This could include breaches of TNV Code of Conduct, corporate policies and instructions, as well as applicable laws and regulations. Any indication of misconduct or a serious concern of misconduct can be made in writing by writing to md@isoindia.org or by telephone or in a personal meeting with any of the contacts below. The whistleblower policy ensures that contacts with the Ombudsmen are treated anonymously on request. All you have to do is indicate the level of confidentiality you expect. Shri Pragyesh Singh at md@isoindia.org Shri YK Bhatnagar at +91-9935002362 or Ms. Archna Singh at pro.tnv@gmail.com

Complaints Management

Please file complaint with the link as given following:
Certificate Complaint

Appeal Procedure

If you are not satisfied with the complaint, you may file appeal against the complaint handling.

Procedure for handling complaint

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Tnv Certification offers ISO 9001, 14001, OHSAS 18001 and ISO 22000 certification In India, Iran, Nepal, Bhutan, Turkey, Bangladesh and other part of India, Tnv, Tnv ISO, Tnv ISO India, ISO 9001 Certificate in Delhi, ISO 9001 Certification in India and much more certification Services in India sub continents

Tnv Certification offers ISO 9001, 14001, OHSAS 18001 and ISO 22000 certification In India, Iran, Nepal, Bhutan, Turkey, Bangladesh and other part of India, Tnv, Tnv ISO, Tnv ISO India, ISO 9001 Certificate in Delhi, ISO 9001 Certification in India and much more certification Services in India sub continents

Tnv Certification offers ISO 9001, 14001, OHSAS 18001 and ISO 22000 certification In India, Iran, Nepal, Bhutan, Turkey, Bangladesh and other part of India, Tnv, Tnv ISO, Tnv ISO India, ISO 9001 Certificate in Delhi, ISO 9001 Certification in India and much more certification Services in India sub continents

Tnv Certification offers ISO 9001, 14001, OHSAS 18001 and ISO 22000 certification In India, Iran, Nepal, Bhutan, Turkey, Bangladesh and other part of India, Tnv, Tnv ISO, Tnv ISO India, ISO 9001 Certificate in Delhi, ISO 9001 Certification in India and much more certification Services in India sub continents

TNV encourage to adopt and implement latest available standards ISO 9001:2015 & ISO 14001:2015, hence no application shall be accepted after 01st Jan. 2017 for ISO 9001:2008 & ISO 14001-2004 standard, earlier this date was 01st Sept. 2017. Existing client may continue using their certification status till the validity of the standards i.e. 15th Sept. 2018

TNV encourage to adopt and implement latest available standards ISO 9001:2015 & ISO 14001:2015, hence no application shall be accepted after 01st Jan. 2017 for ISO 9001:2008 & ISO 14001-2004 standard, earlier this date was 01st Sept. 2017. Existing client may continue using their certification status till the validity of the standards i.e. 15th Sept. 2018

The International Organization for Standardization ISO is an international standard-setting body composed of representatives from various national standards organizations. Founded on 23 February 1947, the organization promotes worldwide proprietary, industrial and commercial standards. It is headquartered in Geneva, Switzerland and works in 164 countries. It was one of the first organizations granted general consultative status with the United Nations Economic and Social Council.

The International Organization for Standardization ISO is an international standard-setting body composed of representatives from various national standards organizations. Founded on 23 February 1947, the organization promotes worldwide proprietary, industrial and commercial standards. It is headquartered in Geneva, Switzerland and works in 164 countries. It was one of the first organizations granted general consultative status with the United Nations Economic and Social Council.

TNV shall start accepting the transition request by January 2019, TNV Plan Single visit approach in normal case, but in case of special request from the Client; staged process may be adopted. Transition may be carried out either by special audit for the transition or with the surveillance audit. Man-days for the transition may be following: a. In case of Special audit, 1/3rd of the initial audit man-days subject to minimum 1 man-days. b. In case of transition audit planned with Surveillance audit, duration of the surveillance audit shall be increased by 20% of the required man-days subject to minimum .50 man-days. c. In case of transition audit planned with Recertification audit, duration of the surveillance audit shall be increased by 20% of the required man-days subject to minimum .50 man-days. ii) Certificate issued under ISO 22000:2005 shall not be affected and shall remain valid till the validity of certificate issued under old version of the standard i.e. (19th Jun. 2021). iii) TNV shall issue certificate for ISO 22000-2005 with the expiry date on or before 19th Jun. 2021 and this date can be extended to 29th June 2021. if client fails to complete the transition by three years after the publication of ISO 22000:2018, certificate shall expire its validity. This clause shall not affect the surveillance requirement of the TNV. In case transition is not completed during the validity period of the standards, the whole process of certification shall be required (Stage-1 & Stage-2 Audit to be made necessary for certification to be reinstated).

TNV shall start accepting the transition request by January 2019, TNV Plan Single visit approach in normal case, but in case of special request from the Client; staged process may be adopted. Transition may be carried out either by special audit for the transition or with the surveillance audit. Man-days for the transition may be following: a. In case of Special audit, 1/3rd of the initial audit man-days subject to minimum 1 man-days. b. In case of transition audit planned with Surveillance audit, duration of the surveillance audit shall be increased by 20% of the required man-days subject to minimum .50 man-days. c. In case of transition audit planned with Recertification audit, duration of the surveillance audit shall be increased by 20% of the required man-days subject to minimum .50 man-days. ii) Certificate issued under ISO 22000:2005 shall not be affected and shall remain valid till the validity of certificate issued under old version of the standard i.e. (19th Jun. 2021). iii) TNV shall issue certificate for ISO 22000-2005 with the expiry date on or before 19th Jun. 2021 and this date can be extended to 29th June 2021. if client fails to complete the transition by three years after the publication of ISO 22000:2018, certificate shall expire its validity. This clause shall not affect the surveillance requirement of the TNV. In case transition is not completed during the validity period of the standards, the whole process of certification shall be required (Stage-1 & Stage-2 Audit to be made necessary for certification to be reinstated).
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