Clause 6.2 requires that we set measurable objectives. This
helps motivate people - just strap a FitBit to someone's wrist and watch what
happens!
Try SMART targets to
make things clear to your folks:
Specific
Measurable
Attainable
(or Action-oriented)
Relevant
Time
Limited
Next, don't set your
targets until you know what your processes are capable of. Use CHECK-PLAN-DO
instead of PDCA. If you set your target (PLAN) before you know your process
capability, you'l be wrong 100% of the time - 50% fo the time you'll be too
high and demoralize people. The other 50% of the time you'll set it too low and
demotivate your folks.
Next, use the
requirements in ISO 9001, 6.2.2 to make a plan to hit the target. The Cheshire
Cat in 'Alice in
Wonderland' said, "If you don't know where you're going any
road will take you there".
So find that road by
figuring out:
What actions will we
take?
What resources will
we need?
Who will be
responsible?
When will it be
done?
How will we measure
success?
Put the plan in
place (DO) and see what happens (CHECK)...
User questions & answers