“Quality
management†ensures superior quality products and services. Quality of a
product can be measured in terms of performance, reliability and durability.
Quality is a crucial parameter which differentiates an organization from its
competitors. Quality management tools ensure changes in the systems and
processes which eventually result in superior quality products and services.
Quality management methods such as Total Quality management or Six Sigma have a
common goal - to deliver a high quality product. Quality management is
essential to create superior quality products which not only meet but also
exceed customer satisfaction. Customers need to be satisfied with your brand.
Business marketers are successful only when they emphasize on quality rather
than quantity. Quality products ensure that you survive the cut throat
competition with a smile.
Quality
management is essential for customer satisfaction which eventually leads to
customer loyalty. How do you think businesses run? Do businesses thrive only on
new customers? It is important for every business to have some loyal customers.
You need to have some customers who would come back to your organization no
matter what.
Quality
management tools help an organization to design and create a product which the
customer actually wants and desires.
Quality Management ensures increased revenues
and higher productivity for the organization.
Quality
management helps organizations to reduce waste and inventory. It enables
employees to work closely with suppliers and incorporate “Just in Timeâ€
Philosophy. Quality management ensures close coordination between employees of
an organization. It inculcates a strong feeling of team work in the employees.
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