The
ISO 9001:2015 system provides structure with which the management can manage
the resources and output of its business, while also monitoring the quality. In
this manner, the organisation's efficiency, output and quality are aligned and
executed optimally. The ISO 9000 family of quality management systems (QMS)
standards is designed to help organizations ensure that they meet the needs of
customers and other stakeholders while meeting statutory and regulatory
requirements related to a product or service. ISO 9001 deals with the
requirements that organizations wishing to meet the standard must fulfill. The standard follows the common structure
provided by Annex SL. According to Annex
L, a Management System Standard should follow the structure:
I.
Scope
II.
Normative references
III.
Terms and definitions
IV.
Context of the organization
V.
Leadership
VI.
Planning
VII.
Support
VIII.
Operation
IX.
Performance evaluation
X.
Improvement
Many
people believe ISO 9001:2015 is solely intended to manage the quality
management system. However, if you examine the standard requirements, you will
be surprised to learn that much more is included than just the responsibilities
of the quality department. Organisations introducing a quality management
system strive for sustainable success! This is why ISO 9001:2015 is not just a
sound tool for quality management. ISO 9001:2015 has proven to be an ideal
business management tool as well, naturally with focus on quality. ISO
9001:2015 is therefore not a ‘necessary evil’: each investment in the standard
offers advantages for the entire organisation. The ISO 9001 standard is a basic
framework for any organization – large or small – to ensure a good Quality
Management System. The purposes of the standard are to allow a company to
provide higher levels of customer satisfaction, along with consistently
supplying products or services that meet customer requirements, as well as to
achieve business goals and targets and to maximize profitability. ISO 9001
certification can help a small business in specific areas, especially in
business process consistency and supplier relations. The ISO 9001:2015 standard
is recognized worldwide and your customers will understand the benefits of
working with companies that are ISO 9001 certified. In fact, some of your
customers will only do business with certified companies because it gives them
assurance that you management systems are constantly assessed and approved.
Conclusion:
ISO 9001:2015 brings quality management and continual improvement into the
heart of an organization. The new standard is an opportunity for organizations
to align their strategic direction with their quality management system and
means that it can be used to help enhance and monitor the performance of an
organization. It
may also be
made, with respect to the continuous improvement, maintenance system with a
view to reduce downtime, evaluation of processes and vendor rating exercise,
that majority of the certified companies follow these practices.
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