ISO 8000 is being developed as a series of parts:
·
The ISO 8000 “60 series†covers the framework and
process assessment model;
·
The ISO 8000 “100 series†covers the quality and
exchange of master data and associated identifiers.
·
ISO 8000-150 has conformance clauses that cover both
elements
Data is a product of business and manufacturing processes, and must be
managed as a product, not a by-product. As such, the same general principles of
quality management as specified in ISO 9001 apply to data quality management.
However, there are unique quality management considerations that must be
applied to data as a product, since it is intangible.
Within an organization, master data is used to identify and describe
things that are significant to the organization.
Examples of master data include:
Vendor master: This typically describes a vendor in term of its
location and legal status. Much of the mandatory data in a vendor master is
prescribed by law as it is a common requirement for a company to be able to
identify all entities to which it has transferred funds.
Customer master: This typically describes a customer in terms of a
trading entity. At a minimum it will include the contact information necessary
to transmit invoices and may contain confidential information such as credit
card information.
Item or material master: These masters typically describe tangible items that
are tracked, inventoried or regularly purchased. While they are often
restricted to items purchased under contract such as production materials they
can also be used to improve the quality of spend analysis associated with
maintenance, repair and operations (MRO) purchases. Material masters are also
commonly used to support bills of materials (BOM) or to in design where they
may be referred to as common parts catalogue or a preferred part list. A
variation of the material master is an illustrated parts catalogue (IPC) or a
spare parts list.
Item of supply concept: These masters include a reference to an item or
material master, plus packaging and quantity information;
Service, procedure or process master: These masters are still
relatively rare except in the health care and vehicle repair industries where
automated billing for services or insurance reimbursement is common. Typically
a service is best described as a procedure or a process.
Asset master: These masters are commonly used to track items whose
purchase price is over a preset monetary value, or whose cost is depreciated
over several years. Assets are commonly associated with a unique identifier
(serial number) and often associated with movable items where date (time
occasionally) and location need to be verified and reported. Correct modelling
of an asset master is important to be able to track not only the location and
value of the asset over time but also the maintenance and repair activity. A
typical problem with asset management is changing specifications over the
asset’s life span. Deciding at what stage an asset has been so modified as to
require the creation of a newly described asset is often a challenging issue.
Location master: Other than delivery services it is rare to see a
separate location master, yet separating out the location master from customer
and vendor masters typically leads to improved data quality. The data model for
a location master is basically simple as in theory it describes a physical
location where global positioning coordinates provide the absolute reference.
In practice there may need to include other delivery instructions such as a
postal address.
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