ISO/IEC
20000-1 is ideal for any service provider, large or small, who wants to provide
assurance in the quality of the services they deliver. It’s commonly used for
IT services, facilities management and business services to help ensure
effective and resilient services in today’s changing service delivery
environment. ISO/IEC 20000-1 is the best practice framework for a service
management system that helps you to provide a consistent, reliable service. It
supports you to embed a service lifecycle strategy into your organization -
providing best practice guidance on how to manage your portfolio of services so
they remain current and add value.
ITIL is an
acronym that stands for Information Technology Infrastructure Library and is
the common term used to describe the catalog of best practices that it
represents. It refers to the gold standard framework for managers looking to
transition from a basic IT infrastructure to an IT-services oriented company. ITIL
is the most widely accepted approach to the management of IT services. ITIL’s
framework creates an environment of continuous improvement where all of an
organization’s resources are elevated by the proper implementation of best
practices.
The main
difference between ISO/IEC 20000-1 and ITIL are:-
Best
Practice: ISO 20000 is a standard. ISO 20000 is a standard and must be
certified by an external registrar audit for both its documentation and
execution. ITIL is a best practice an IT provider or their staff are “ITIL
Compliantâ€.
Perspective
and Rigorous: ISO 20000 is totally prescriptive and rigorous in its
certification process. IT providers have no choice in what they can, or cannot,
do. There are over 250 requirements that must be complied with. There are also
additional codes of practice which are there for guidance but are not
mandatory. ITIL does not have any prescriptive parts to it. This means that IT
providers can do as much or as little of ITIL as they like. There is no
certification process
System requirements for management: System requirements set forth for
management under ISO 20000 is the Plan Do Check Act cycle of continuous
improvement. On the other hand, ITIL does not have system requirements and
takes an approach that is more targeted at procedural best practices.
ITIL is your Foundation:
ITIL is a framework, comprised of best practices for managing an IT Service
Management (ITSM) System, and is internationally employed. ITIL focuses on
bringing IT services and business requirements into alignment. ISO 20000 is a
certification awarded to companies that have been able to successfully
implement the requirements of this standard in their IT services; and acts as a
representation of the standards that the organization holds themselves to,
concerning their IT operations.
Organizational
structure and size: ISO/IEC 20000 requirements are completely independent of organizational
structure or size. A service provider must use the structure that is most
appropriate. ITIL includes advice and options for some aspects of
organizational structure. Specialist advice is available for small organizations.
Management system requirements: Management responsibilities, including the
Plan-Do- Check-Act cycle of continual improvement requirements are fundamental
to ISO/IEC 20000. This aligns the standard with other management systems standards,
such as the '9000' series. Much of the ITIL advice is targeted at individual
processes, to help organizations on the journey to best practices.
Conclusion: ISO 20000 certification
is a desirable feather in the cap of any organization because it provides proof
that the business is dedicated to service delivery, is aware of customer needs
and how to respond to them, and uses resources in a cost-effective manner. An
organization or other party performing conformity assessments against the
requirements specified in this document; and a provider of training or advice
in the field of service management. ITIL is usually the starting point and in practice
is often used by organizations wanting to address a particular "point of
pain", such as a process that is obviously failing. Once one process has
been implemented successfully it soon becomes obvious that the related
processes would also be worth implementing and a service improvement journey
begins. ITIL helps to mitigate problems related to IT governance by assisting
companies in developing a clear strategy for their business processes,
determining areas of weakness or potential vulnerability, subsequently
enhancing the overall proficiency of the company’s operations.
Contact Us: If you
plan to go for ISO 29001 Certification, you may ask for Quotation by providing
your organization’s information in application form & Details
addressed in the websites - http://isoindia.org available
at the website or submit your inquiry through feedback. Alternatively you may
send your inquiry through details
Mail id : info@isoindia.org
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