ISO 21001, Educational Organization Management Systems,
is published international standard by the International Organization for
Standardization, and released in early 2018. It is intended provide a common
management tool for organizations providing educational products and services
capable of meeting learner and other customer requirements and needs.
ISO 21001 is a standard designed exclusively for
educational institutions. It specifies requirements for a management system for
educational institutions. The standard enables the schools to demonstrate its
ability to support the acquisition and development of competence through
teaching, learning or research. It aims to enhance satisfaction of learners,
other beneficiaries and staff through effective application of EOMS, including
process for improvement of the system and assurance of conformity to learners’
and other beneficiaries’ requirements.
It is a stand-alone management system standard, based on
ISO 9001 (without being a sector application), and aligned with other ISO
management system standards through the application of the High Level
Structure.
ISO 21001 focuses on the specific interaction between an
educational organization, the learner, customers and other relevant interested
parties.
ISO 21001 specifies requirements for an Educational
Organization Managements System (EOMS) when such an organization:
1. Needs
to demonstrate its ability to consistently provide, share and facilitate the
construction of knowledge to learners conforming with applicable statutory and
regulatory requirements
2. Aims
to enhance satisfaction of learners, other customers, and personnel through the
effective application of its EOMS, including processes for improvement of the
system.
All requirements of ISO 21001 are generic and intended to
be applicable to all educational organizations that provide, share and
facilitate the construction of knowledge to learners through teaching, training
or research, regardless of type, size and product and service provided. The
standard therefore applies to the management system of any organization which
utilizes a curriculum to provide, share and transfer knowledge.
Structure
of the ISO 21001 Standard
As stated above, ISO 21001 follow the Annex SL – ‘High
level structure’ (HLS) for ISO management system standards. It is written in a
language where the requirements are intended to be adaptable to the particular
context of education organization, based on the complexity of their size and
activities, level of maturity, their strategic direction, policies and
objectives.
The
Principles of the ISO 21001 Standard
·
Focuses on needs of learners and other
beneficiaries
·
Visionary leadership
·
Engagement of people
·
Relationship management
·
Process approach
·
Continual improvement
·
Social responsibility
·
Ethical conduct
·
Safety & security
·
Accessibility & equality
· Evidence based approach
User questions & answers