Zero Defects, a term coined by Mr. Philip Crosby in his book “Absolutes of Quality Management†has emerged as a popular and highly-regarded concept in quality management. According to the Six Sigma standard, the definition of zero defects is defined as 3.4 defects per million opportunities (DPMO), allowing for a 1.5-sigma process shift. The zero defects concept should pragmatically be viewed as a quest for perfection in order to improve quality in the development or manufacturing process Zero Defect make it sure that all waste existing in the process is eliminated in the very first go itself which makes the way for cost reduction. So, Zero Defect directs towards reduction in waste as well as cost cutting. So this entire process improves the services and hence, improves quality which leads to satisfied customers. Eliminating waste creates a process of improvement and correspondingly lowers costs. Common with the zero defects theory is the concept of “doing it right the first time†to avoid costly and time-consuming fixes later in the project management process.“Zero Defects is a management tool aimed at the reduction of defects through prevention. It is directed at motivating people to prevent mistakes by developing a constant, conscious desire to do their job right the first time.†Zero defect management is a revolutionary idea which managed to completely redesign the production philosophies of the era. Till then the idea of quality of the products was vested with the inspection team that they will not allow a faulty product reaches the customer. “Quality Is Free: The Art of Making Quality Certain†a work by Philip Crosby implied at the idea of Zero Defect in a fourteen step quality improvement program and also the basics of the "Absolutes of Quality Management".
1. What is ISO?
114. What is ISO 20252?
128. What is ISO 18788?
146. What Is IEC 62304?
218. What is ISO 21001?
264. What is PCI DSS?
270. What is ISO 20700?
275. Cost Of Quality
276. 13485
Categories
© 2013 - 2025 . All Rights Reserved.
User questions & answers