TNV Certification Pvt Ltd (TNV) understands the importance of
impartiality and potential conflicts of interests in carrying out its
management systems certification activities.
TNV has a
compliance program, based on its Code of Integrity and Professional Conduct, to
ensure that the highest standards of integrity are applied to all its
activities worldwide in accordance with international best practice. Details of
this program can be found at http://www.isoindia.org/iso_Code_of_Integrity_and_Professional_Conduct.php
Within TNV we conduct risk
assessment annually and where required in relation to specific activities or
contracts on impartiality and potential conflict of interest relating to
Accredited Certification business this is reviewed by the impartiality committee
of the Accredited Certification Body, which is an independent committee made up
of members representing our key interests.
Impartiality is a key component
of our business ethics TNV provides an objective and balanced certification
auditing service. Impartiality is a key component of our business ethics, TNV
is acronym of Transparent, Neutral and Veritas and this is intended to ensure
impartial in our assessment and certification services which add value to the
business to demonstrate increased trust to business, government and society.
TNV adhere to transparent procedures based on ISO 17021 and other MSS specific
standards like ISO 22003, ISO 27006 and requirement of accreditation board,
which contain built-in checks to manage and regulate the services we provide to
The top management of TNV is
fully committed to impartiality in management system certification
activities. The TNV Impartiality Policy has a publicly available statement
along with Code of Integrity
and Professional Conduct that
it understands the importance of impartiality in carrying out its management
system certification activities, manages conflict of interest and ensures the
objectivity of its management system certification activities.
Top Management of the TNV Certification
Pvt. Ltd. (herein and after referred as TNV) hereby declares that TNV shall
comply with the requirements of ISO 17021 and ensure impartiality for all its
personal related to the certification activities & within all its
certification activities of ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007
& ISO 22000:2005 and other certification carrying on by the TNV from time
to time. The Transparency, confidentiality, independence and impartiality of
the certification activities by and on behalf of TNV shall not be affected by
the activities of the certified clients or any personal related to.
TNV Recognise the following as threats to our
impartiality as per requirement of ISO 17021:
Self-interest threats: Threats that arise from an individual or
organisation acting in the interest of TNV. One potential threat to
certification impartiality is financial self-interest and TNV ensures that
financial ambition or burden must not be affect impartiality of the TNV’s MS
Self-review threats: threats that arise from
a person or body reviewing work done by themselves. Auditing the management
systems of a client to whom the TNV or its personal involved in certification;
who have provided management systems consultancy would be a self-review threat.
Familiarity (or trust)
that arise from a person or body being too familiar with or trusting of another
person instead of seeking audit evidence. Hence TNV put restriction not to
repeat assessment team leader for more three continuous assessment (Stage-1
Audit, follow up are not taken into consideration while counting the number of
Intimidation threats: threats that arise from
a person or body having a perception of being coerced openly or secretively,
such as a threat to be replaced or reported to a supervisor.
addition to the threat of financial impropriety identified in above, TNV also
recognises that given at least part of the TNV’s revenue is received by clients
paying for certification, this is also a potential threat to impartiality at an
organisational level. TNV keep its financial position viable and ensure any
contingent risk by professional indemnity insurance and agreement with the
Auditor, Client and all associated personal.
To demonstrate effective
Implementation of policy of TNV, we shall neither provides nor permits the
1. Consultancy services for
realization, continuity and sustenance of certification.
2. Services for designing,
implementing or maintaining a management system.
3. Certification services
against or on behalf of other certification bodies having same accreditation
which TNV have in its own name.
4. Employee working for TNV
shall not provide Certification Service with Consultancy group dealing in the
5. TNV shall not allow any
consultancy organization to market or offer the activities of TNV.
6. TNV shall not state or
imply that certification would be simpler, easier, faster or less expensive.
7. TNV or its employees shall
not interfere or participate in decision process of management system issues.
8. TNV & its employees
shall not participate in preparation and procurement of manuals, guides,
Formats and procedures intended to be used for management system standards in
which TNV dealt with certification services.
9. TNV shall not provide
specific and detailed advice or training on design, implementation and
maintenance of management systems subject to certification.
10. There shall be no pressure
of any kind (Financial, Trade, Administrative, Competitive, Moral and other)
over TNV and the personnel regarding the execution of their obligations as a
Certification Body according to ISO 17021:2011.
11. TNV timely identifies,
analyses, controls and documents all possibilities for conflict of interests
that emerges or may emerge during its certification processes including any
conflict that emerge or may emerges from its relations. Presence of relations
does not necessarily position the TNV in a situation of conflict of interests.
If some relations create impartiality threats, TNV documents and eliminates or
decreases such threats. This information is presented before the Impartiality
Committee. It is necessary to cover all possible conflict of interest resources
that are identified regardless of their origin. TNV requires from all
employees, internal and external, to comply with impartiality rules as well as
reveal any situation known to them that may present them or TNV with a conflict
of interests. TNV shall use this information as input in identifying threats to
impartiality raised by the activities of such personnel or by the organization
that employ them. Such personnel, internal or external shall not be used unless
they demonstrate that there is no conflict of interest. TNV shall not undertake
any action that threatens the impartiality and/or are potential conflict of
12. When certain relations
create unacceptable impartiality threat, then the certification shall not be
conducted. TNV shall not certify another certification body for its activities
related to management system certification.
13. When potential
impartiality threat arises TNV eliminates it or decreases it. This process is
also controlled by the impartiality committee by holding a meeting at regular
14. TNV shall not certify own
group companies (if there are such companies) or organizations that TNV is a
part of or a member.
15. Personnel, who have
provided consultancy (including internal audits) within two years to the
organization seeking certification, are not allowed to take part in audit or
other certification activities.
16. TNV shall not provide
internal audits for its certified clients. TNV shall not certify a management
system for which it has conducted internal audits within two years following
the end of the internal audits.
17. TNV shall not provide
certification services to a client when relations between the Consultancy
Company and TNV could lead to impartiality threat.
18. TNV shall not outsource
audits to a management system consultancy organization as this poses an
unacceptable threat to the impartiality of the certification body. This does
not apply to individuals contracted as auditors or technical experts.
19. TNV does not receive any
financial support other than its Promoters, Directors, Bankers, Financial
Institutions and the fees for its services.
20. TNV does not pay any
commissions to consultants to eliminate any possible pressure or impact on TNV
21. TNV shall not allow any
pressure from other certification bodies to influence the certification process
in the organization. If other certification body declines to provide service
for client and the client requests the same service form TNV than TNV shall
investigate the reasons for declining before performing any other certification
activities for the respective client.
22. TNV shall not allow
pressure from clients and/or consultancy organizations. If there is such
pressure than TNV shall apply requirements of ISO 17021 and internal procedures
in order to stop such practice.
23. TNV shall not allow
pressure from employees and/or related persons.
24. All employees are obliged
to work in compliance with requirements of ISO 17021 and as per agreement of
The Impartiality Committee shall:
1. Discuss the requirement
and expectation of the accreditation standards and accreditation board for
2. Assist the TNV in
developing the policies relating to impartiality of its certification
3. Counteract any tendency on
the part of a certification body to allow commercial or other considerations to
prevent the consistent objective provision of certification activities.
4. Advise on matters
affecting confidence in certification, including openness and public
5. Conduct a review, as least
once annually, of the impartiality of the audit, certification and decision
making processes of the certification body.
6. Ensure that balance of
interest is maintained in the management system certification services.
7. Approve the conflict of
interest analysis and the mitigation measures described in ISO 17021.
8. Participate via one member
in the Professional Conduct Committee which ensures implementation of the Code
of Integrity within our organization
Any instance where an employee,
outsourced partner or customer feels there is a threat to impartiality, they
are welcome to raise the concern directly to TNV’s Managing Director: Pragyesh
Singh at firstname.lastname@example.org.