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TNV encourage to adopt and implement latest available standards ISO 9001:2015 & ISO 14001:2015, hence no application shall be accepted after 01st Jan. 2017 for ISO 9001:2008 & ISO 14001-2004 standard, earlier this date was 01st Sept. 2017. Existing client may continue using their certification status till the validity of the standards i.e. 15th Sept. 2018

TNV's is not anymore Accredited by JAS-ANZ (Joint Accreditation System of Australia & New Zeland) for QMS, EMS, OHSAS and FSMS with effect from 30th January 2017. Accordingly all Accredited certificate issued by TNV for QMS, EMS, OHSAS and FSMS with JAS-ANZ logo is recalled as use of logo of JAS-ANZ with the name of TNV is unauthorised and not fair and all such certificate have been removed from JAS-ANZ portal by 30th April 2017. TNV advise our client to contact us for surrender of certificate. if clietn dont want to continue with TNV, they may choose any Certifictaion body of its choice.

TNV is certified by Exemplar Global for Lead Auditor Course of ISO 9001

TNV Have aproval for location Nepal, Kuwait, Bangladesh and United State of America as a additional location in Financial year 2013-14, Further TNV have started in Taiwan, Qatar, Maldives, Egypt, Vietnam, South Africa and Brazil.. Board of the Director have considered aspects for the overseas operation and expanding to many countires; we invite inquiries for Business Association or franchises for ISO Certification Services. 

TNV's Accreditation of JAS-ANZ (Joint Accreditation System of Australia & New Zeland) for QMS, EMS, OHSAS and FSMS is revked by 30th January 2017. Accordingly all Accredited certificate issued by TNV for QMS, EMS, OHSAS and FSMS shall stand cancelled and all the certificate shall be removed from JAS-ANZ portal by 30th April 2017. If client is looking from JAS-ANZ accredited certificate, client may please take transfer of the certificate on time to any JAS-ANZ accredited CAB or any other Certification body of thier choice.

Managing Director, TNV Mr. Pragyesh Singh Visited South Africa our Marketing office at Cape Town

Managing Director, TNV Mr. Pragyesh Singh is visiting Indonesia for signing contract for starting operation there.

Payment Notice for India: Please be informed that TNV Certification Pvt. Ltd. does not accept any payment in cash or in any other company name, Clients are advised to please make sure that they make all payment to TNV Certification Pvt. Ltd. with Service tax at the prevailing rate of the Government of India.  In India; staff or business associates of the TNV are authorized to carry out marketing and to Collect Client Application form, quotation, assessment and Payment from clients in the name of "TNV Certification Private Limited" only. We accept cheques, Demand Draft, Pay Order, NEFT or RTGS only, the payments which are made in any other name than "TNV Certification Private Limited" shall not held us responsible in any manner. If someone claim for the guaranteed Certification from TNV, Please don’t rely on such false commitment, Certification is result of Assessment. All the operational and technical activities such as review of Applications, Audit Planning, Certification Decisions, and Issuance of Certificates are carried at head office of TNV Certification Private Limited at Lucknow, UP India only. Outside India, payment can be made in the name of Local Partner, but you are advised to please verify the name of the business associates on the website of the company in Global Menu.

TNV's Lead Auditor Training Program for ISO 14001, OHSAS 18001, ISO 22000, ISO 27001, ISO 13485, ISO 28000, ISO/TS 16949 planned in August 2015, September 2015, October 2015, November 2015, and December 2015. Exemplar Global certified Course

Managing Director, TNV Mr. Pragyesh Singh Visiting Egypt, UAE and Taiwan for Annual Review of Overseas office in June.

TNV’s Logo is the Registered Trademark of the TNV vide Trade Mark Number 2420078 Dated 31st October 2012 J. No. 1620 at Sl. No. 1183020 in Class 35 for Business and Risk Management, Administration and Auditing, Management System Certification Services, Product Certification Services, Compliance & Other Certification Services, Any misuse of the logo shall be governed as per provisions of Trade Marks Act 1999.

The impetus for the development of ISO 45001 came from the British Standards Institute (BSI), which proposed to ISO in 2013 that OHSAS 18001 be considered as the basis for an international standard. ISO agreed and established a committee to oversee its development. As the proposers, BSI took on the role of Secretariat to the new committee (ISO PC 283). The first meeting of ISO PC 283 took place in London in October 2013, where key decisions were made, for example, that the standard would contain the requirements and include interpretative guidance as an annex. The WG was established and further divided into Task Groups (TGs) to separate the workload into manageable sections, so that each TG could focus on one or more clauses of the draft standard

Public Notice: 

With effect from 30th Jan 2017, JAS-ANZ Accreditation have been revoked as TNV could not inform JAS-ANZ withdral informaiton of the DAC. an  appleal in this respect is pending with JAS-ANZ, TNV have not recieved any communication in respect of appeal submitted against cancellation  of the accreditaiton of the TNV. Informaiton of the same have been filed to IAF in this reference to ensure execution of the appeal submitted.

TNV is a largest ISO Certification Body in india |  TNV provides ISO 9001, ISO 14001, OHSAS 18001, ISO 22000, ISO 27001, ISO 13485, TS 16949, ISO 28000 Lead Auditor Training Course |  TNV provides Certification Servcies for QMS, EMS, OHSAS, FSMS, ISMS, EnMS, ITSMS, BCMS, CE and Star Rating.. |  TNV is an International Certification Body based in India |  ISO Certification Services in Lucknow, Kanpur, Varanasi, Allahabad, Delhi, Mumbai, Kolkata, Bangalore, Chennai, Goa, UP, Bihar, Patna, Jharkhand, Punjab, Himanchal Pradesh, Madhya Pradesh, West Bengal, Assam, Maharashtra, Jammu & Kashmir. |  Fresh accreditation application to DAC have beed submitted for ISO 9001, ISO 14001, OHSAS 18001, ISO 22000 and HACCP |  TNV Provides IAS Accredited Certificate in association with a Korea based Accreidted Certification body and we offers QMS, EMS, OHSAS, FSMS, ISMS, EnMS, BCMS, ISO 1002, ISO 10004 and ISO 13485 |  For any inquiry related to application or Certified Clients, please write to info@isoindia.org |  TNV is an International Certification Body based in India |  TNV have no relationship with JAS-ANZ with effect from 30th Jan 2017. |  TNV have applied to DAC for accreditation of QMS, EMS and OHSAS |  TNV Can issue ISO certificate in Bangladesh, Bahrain, Bulgaria, Egypt, France, Gabon, Germany, India, Indonesia, Iran, Kuwait, Italy, Malaysia, Maldives, Nepal, Oman, Qatar, Saudi Arabia, Singapore, South Africa, Sri Lanka, Taiwan, Turkey, United Arab Emirates, United Kingdom and United States of America |  OHSAS 18001 changing to ISO 45001 download guidance document for transition |  #ISO-9001-2015Certification #ISO-14001-2015Certification #OHSAS-18001-2007Certification #ISO45001Certification #ISO-22000Certification ISO-27001Certification #ISO-22301Certification ISO-50001Certification #ISO-20000-1Certification | 
ISO 10002

The International Standards Organization (ISO) have issued many supporting standards which can be used in conjunction with the ISO 9000 series, ISO 10000 Series specialy ISO 10002 for customer satisfaction is compatible with ISO 9001 and ropes the objectives of this standard through the operative and efficient application of a process to progress and implement a code of conduct related to customer satisfaction.

 

This International Standard series can also be used individualistically of ISO 9001 and ISO 9004; it may be used either independently or in combination with other standards like ISO 9001 / ISO 9004. When used together, they can be part of a wider and combined framework for improved customer satisfaction through codes of conduct, complaints handling and dispute resolution system in place. ISO 10004 complements ISO 10001, ISO 10002 and ISO 10003 by providing guidance on the monitoring and measuring of customer satisfaction. The information gained can guide the organization which have adopted standards to take actions which can help to sustain or enhance customer satisfaction.

 

Rapid Review: Standard ISO 10002 provides guidance for the design and application of an effective and efficient complaints-handling process for all types of commercial or non-commercial activities, including those related to electronic commerce. This International Standard addresses the following aspects of complaints handling:

 

·        Improve customer satisfaction

·        Resolve complaints received

·        Top management involvement and commitment

·        Recognizing and addressing the needs and expectations of complainants

·        Analyzing and evaluating complaints to improve the quality of the product / service quality

·        Auditing of the complaints handling process

·        Reviewing the effectiveness and efficiency of the process of handling complaints

 

Complaints are a very important indicator of customer satisfaction.

 

Goal of the standard ISO 10002: The handling of complaints through a process as described in ISO 10002 should improve customer satisfaction. Encouraging customer feedback (not limited to complaints) should offer prospects to maintain or enhance customer loyalty and endorsement and improve domestic and international competitiveness.

 

Benefits:

·        Obtain information on new opportunities

·        Undertaking complaints to the satisfaction of the complainant and the organization

·        Identify trends and therewith eliminate causes of complaints

·        Basis for continual review and analysis of the complaints-handling process

·        Customer-focused approach to resolving complaints

·        Encourage personnel to improve their skills in working with customers

 

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