9.0  PERFORMANCE EVALUATION

9.1              Monitoring , Measurement , analysis and evaluation

(a) The measurement and monitoring activities needed to assure conformity in the operations performed in the organisation have been defined.

(b)The Process improvement is an on going activity and may sometimes need additional measurement and monitoring activities. The measurements are also planned and implemented while executing these improvements.

(c) In order to obtain the scope of improvement and hence the continuous improvement,  problem solving tools shall be used.

              compliments , warranty claims  and dealer reports :

       9.2. Internal Audit

(a)    Internal  audits shall be carried out to monitor continuous effectiveness of the quality assurance system.

(b)   Internal  audits shall be co-ordinated by the M.R.

(c)     The minimum frequency for audits shall be once  per year. It will be ensured that all the dept. are covered during the each audit. A particular dept/ Sec. may be excluded in a particular audit on the basis of the status and importance of the processes and results of the previous internal/ external audits.

(d)   The trained and qualified internal auditors shall carry out the audits. During the planning of the audit, it will be ensured that the auditor should not have direct responsibilities for the departments being audited.

(e)    Prior to carrying out audits, audit plan and audit schedule shall be drawn by M.R.

(f)    The auditor shall record the findings in the checklist for the internal audit available in the procedure for the Internal  Audits. The concerned auditor along with the management representative shall prepare the  System Non conformance report.  The audit report shall be countersigned by the audittee. 

(g)   Respective Dept. in charge shall spell out corrective action and time frame for correcting the non-conformance.

(h)   Audit closing shall be carried out by concerned auditor/MR to verify effective implementation of corrective action. The MR shall not verify the area for which he is directly responsible.

(i)     M.R. shall maintain and analyse audit records.

(j)     External resources (Consultants) shall be the auditor for the training, internal audits and M.R. function till internal auditors are fully trained.

(k)   The result of Internal  Audit shall be reported in the MRM for discussion.  This shall form an integral part of the MRM.

(l)       For further details, the procedure for Internal Quality Audits may be referred (DOC MS 1)

REFERENCE

                                           Audit  schedule                           :  REC MS 2A

   Audit  Plan                                 :  REC MS 1A