Seven
principles of Quality management as per ISO 9001:2015:
1
– Customer Focus: The primary focus of
quality management is to meet customer requirements and to strive to exceed customer
expectations. Rationale: Sustained success is achieved when an organization
attracts and retains the confidence of customers and other interested parties
on whom it depends. Every aspect of customer interaction provides an
opportunity to create more value for the customer. Understanding current and
future needs of customers and other interested parties contributes to sustained
success of an organization.
2
– Leadership: Leaders at all levels establish unity of purpose and direction
and create conditions in which people are engaged in achieving the quality
objectives of the organization. Rationale: Creation of unity of purpose,
direction and engagement enable an organization to align its strategies,
policies, processes and resources to achieve its objectives.
3
– Engagement of People: It is essential for the organization that all people
are competent, empowered and engaged in delivering value. Competent, empowered
and engaged people throughout the organization enhance its capability to create
value. Rationale: To manage an organization effectively and efficiently, it is
important to involve all people at all levels and to respect them as
individuals. Recognition, empowerment and enhancement of skills and knowledge
facilitate the engagement of people in achieving the objectives of the
organization.
4
– Process Approach: Consistent and predictable results are achieved more
effectively and efficiently when activities are understood and managed as
interrelated processes that function as a coherent system. Rationale: The
quality management system is composed of interrelated processes. Understanding
how results are produced by this system, including all its processes,
resources, controls and interactions, allows the organization to optimize its
performance.
5
– Improvement: Successful organizations have an ongoing focus on improvement. Rationale:
Improvement is essential for an organization to maintain current levels of
performance, to react to changes in its internal and external conditions and to
create new opportunities.
6
– Evidence-based Decision Making: Decisions based on the analysis and
evaluation of data and information are more likely to produce desired results. Rationale:
Decision-making can be a complex process, and it always involves some
uncertainty. It often involves multiple types and sources of inputs, as well as
their interpretation, which can be subjective. It is important to understand
cause and effect relationships and potential unintended consequences. Facts,
evidence and data analysis lead to greater objectivity and confidence in
decisions made.
User questions & answers