What is accountability?
Holding an individual or group subject to blame or penalty for the
results of specified tasks, functions or results. The risk can be that the
individual or group, while having responsibility to make a contribution to the
task or result, cannot control all of the factors affecting the outcome and may
be blamed (or credited) undeservedly for effects of other factors.
What is accreditation?
certification by a duly recognized body of the facilities,
capability, objectivity, competence, and integrity of an agency, service or
operational group or individual to provide the specific service(s) or
operation(s) needed.
What is accreditation certification?
by a duly recognized body of the facilities, capability,
objectivity, competence, and integrity of an agency, service or operational
group or individual to provide the specific service(s) or operation(s) needed.
What is affinity diagram ?
A tool that is used to help groups identify the common themes that
are associated with a particular problem. A process to organize disparate
language information by placing it on cards and grouping the cards that go
together in a creative way. “Header†cards are then used to summarize each
group of cards.
What is affinity diagram ?
A tool used to organize ideas, usually generated through
brainstorming, into groups of related thoughts. The emphasis is on a
pre-rational, gut-fell sort of grouping, often done by the members of the group
with little or no talking. Also known as the KJ method after its creator, Kawakita
Jiro.
What is AS9100 ?
Quality system requirements for suppliers to the aerospace industry
(previously known as AS9000).
What is ASQ ?
American Society for Quality
What is Assessment?
A systematic evaluation process of collecting and analyzing data to
determine the current, historical or projected compliance of an organization to
a standard.
What is audit ?
An onsite verification activity used to determine the effective
implementation of a supplier's documented quality system.
What is audit ?
Systematic, independent and documented process for obtaining audit
evidence and evaluating it objectively to determine the extent to which audit
criteria are fulfilled.
What is audit ?
An onsite verification activity used to determine the effective
implementation of a supplier's documented quality system.
What is audit ?
Systematic, independent and documented process for obtaining audit
evidence and evaluating it objectively to determine the extent to which audit
criteria are fulfilled.
What is audit client ?
Organization or person requesting an audit. --- not to be confused
with auditee
What is auditee ?
Organization being audited.
What is audit criteria ?
Set of policies, procedures, or requirements. Audit Criteria are
used as a reference against which Audit Evidence is compared. [Reference ISO
19011:2002 Section 3, 'Terms and Definitions']
What is audit evidence ?
Records, statements of fact or other information which are relevant
to the Audit Criteria and verifiable. [Reference ISO 19011:2002 Section 3, 'Terms
and Definitions']
What is audit findings ?
Results of the evaluation of the collected Audit Evidence against
Audit Criteria. Audit findings can be positive, neutral, and negative.
[Reference ISO 19011:2002 Section 3, 'Terms and Definitions']
What is auditor ?
Person with the competence to conduct an audit.
What is availability ?
A product or service's ability to perform its intended function at
a given time and under appropriate conditions. It can be expressed by the ratio
operative time/total time where operative time is the time that it is
functioning or ready to function.
What is balanced scorecard ?
A suggested tool to describe the relevant measures of a business,
usually in the following categories:
1.           financial, or
return on investment and economic value-added;
2.           customer, or
satisfaction, retention, market and account share;
3.           internal, or
response time, cost, and new product introductions; and
4.           learning and
growth, or employee satisfaction and information system availability.
What is Baldrige award ?
A national award established in 1988 [named for Malcolm Baldrige,
former Secretary of Commerce] for the purpose of recognizing and promoting
outstanding corporate [for-profit companies] efforts to improve quality and
productivity. The Baldrige Award Guidelines are sometimes used as a checklist
or framework for developing and implementing a plan for Total Quality or, for
assessing organizational progress toward Total Quality. Some concerns and
criticisms of the award include: a) it creates winners and losers by being
limited to one company in each category, b) apparent emphasis on results over
methods, c) insistence on "benchmarking" without accompanying
instruction and cautionary information on the inherent risks in that practice.
Â
What is benchmarking ?
A technique that involves comparing one's own processes to
excellent examples of similar processes in other organizations or departments.
Through benchmarking, rapid learning can occur, and processes can undergo
dramatic improvements.
Â
What is brainstorming ?
A tool used to encourage creative thinking and new ideas. A group
formulates and records as many ideas as possible concerning a certain subject,
regardless of the content of the ideas. No discussion, evaluation, or criticism
of ideas is allowed until the brainstorming session is complete.
Â
What is calibration ?
Comparison of a measurement instrument or system of unverified
accuracy to a measurement instrument or system of known accuracy to detect any
variation from the required performance specification.
Â
What is cause and effect diagram ?
A tool used to analyze all factors (causes) that contribute to a
given situation or occurrence (effect) by breaking down main causes into
smaller and smaller sub-causes. It is also known as the Ishikawa or the
fishbone diagram.
Â
What is central limit theorem ?
A theorem that the probability histograms of the sample mean and
sample sum of n draws with replacement from a box of labeled tickets converge
to a normal curve as the sample size n grows
Â
What is certificate of compliance ?
A document signed by an authorized party affirming that the
supplier of a product or service has been tested/analysed/measured/verified to
meet the requirements of relevant specifications. See also 'Certificate of
Analysis'.
Â
What is Certificate of Conformance (Certificate of Conformity) ?
A document signed by an authorized party affirming that a product
or service has met the requirements of the relevant specifications, contract,
or regulation.
Â
What is certification audits ?
Audits relating to registration (e.g., ISO 9001 audits).
Â
What is common cause ?
A source of variation that is always present as part of the random
variation inherent in the process itself. Its origin can usually be traced to
an element of the system which only management can correct.
Â
What is competence ?
Demonstrated ability to apply knowledge skills.
Â
What is continuous improvement / CI?
On-going improvement of any and all aspects of an organization
including products, services, communications, environment, functions,
individual processes, etc. Continuous Improvement Action taken to find ways in
improve processes, decrease variation , decrease costs, and improve
effectiveness of the organization.
Â
What is contract review ?
Contract review involves the steps associated with contracting with
suppliers. These steps involve acceptance of the contract or order, the tender
of a contract, and review of the contract.
Â
What is contrition ?
Forgiveness for error or mistake.
Â
What is control for the ISO Audit?
Three commonly-used versions of this word: (supervision)- to
influence or manipulate an employee's behavior through the threat of
consequences or the promise of reward, whether these are explicit or implied;
(engineering)- to influence or manipulate a process through feedback or
feedforward; (statistical)- a description of behavior of the variation in the
output of a process.
Â
What is control chart?
A chart that indicates upper and lower statistical control limits,
and an average line, for samples or subgroups of a given process. If all points
on the control chart are within the limits, variation may be ascribed to common
causes and the process is deemed to be "in control." If points fall
outside the limits, it is an indication that special causes of variation are
occurring, and the process is said to be "out of control."
Â
What is control limit ?
A statistically-determined line on a control chart used to analyze
variation within a process. If variation exceeds the control limits, then the
process is being affected by special causes and is said to be "out of
control." A control limit is not the same as a specification limit.
What is meaning of cost of poor quality ?
The costs incurred by producing products or services of poor
quality. These costs usually include the cost of inspection, rework, duplicate
work, scrapping rejects, replacements and refunds, complaints, and loss of
customers and reputation.
Â
What is the meaning of cost of quality ?
Philip Crosby's term for the cost of poor quality.
Â
What is count chart (c chart)?
An attributes data control chart that evaluates process stability
by charting the counts of occurrences of a given event in successive samples.
Â
What is meaning of count-per-unit chart (u chart)?
A control chart that evaluates process stability by charting the
number of occurrences of a given event per unit sampled, in a series of
samples.
Â
What is meaning of cp/CP ?
Commonly used process capability index defined as [USL (upper spec
limit) - LSL(lower spec limit)] / [6 x sigma], where sigma is the estimated
process standard deviation.
Â
What is meaning of cpk/CPK ?
Commonly used process capability index defined as the lesser of USL
- m / 3sigma or m - LSL / 3sigma, where sigma is the estimated process standard
deviation.
Â
What is meaning of Philip Crosby ?
One of the quality guru's. Crosby founded several consulting
agencies including Career IV, Philip Crosby Associates, and the Quality
College. He has authored several books including Quality Is Free and Quality
Without Tears. Crosby is well-known for his theory of "zero defects."
Â
What is meaning of cumulative sum chart ?
Control chart that shows the cumulative sum of deviations from a
set value in successive samples. Each plotted point indicates the algebraic sum
of the last point and all deviations since. PathMaker does not support
cumulative sum charts.
Â
What is meaning of customer ?
Any recipient of a product or service; anyone who is affected by
what one produces. A customer can be external or outside the organization, or
they can be internal to the organization.
Â
What is meaning of decision matrix ?
A tool used to evaluate problems, solutions, or ideas. The
possibilities are listed down the left-hand side of the matrix and relevant
criteria are listed across the top. Each possibility is then rated on a numeric
scale of importance or effectiveness (e.g. on a scale of 1 to 10) for each
criterion, and each rating is recorded in the appropriate box. When all ratings
are complete, the scores for each possibility are added to determine which has
the highest overall rating and thus deserves the greatest attention.
Â
What is meaning of defect ?
An error in construction of a product or service that renders it
unusable; an error that causes a product or service to not meet requirements.
Â
What is meaning of Deming cycle ?
Alternate name for the Plan-Do-Check-Act cycle, a four-stage
approach to problem-solving. It is also sometimes called the Shewhart cycle.
Â
What is meaning of Deming, W. Edwards ?
Known as the father of quality control. Deming began his work in
quality control in the United States during World War II to aid the war effort.
After the war, he went to Japan to help in the rebuilding of their country. His
methods of quality control became an integral part of Japanese industry. Deming
is a celebrated author and is well-known for his "14 Points" for
effective management.
Â
What is meaning of diagnostic journey ?
(remedial journey) A problem-solving approach in which a problem is
investigated by looking first at symptoms, and gradually working back towards
root causes. Once root causes have been established, experimentation and
tracking are used in the remedial journey - the finding of a cure for the roots
of the problem.
Â
What is DOE (design of experiments) ?
The science of designing sets of experiments which will generate
enough useful data to make sound decisions without costing too much or taking
too long.
Â
What is meaning of employee involvement ?
Regular participation of employees in decision-making and
suggestions. The driving forces behind increasing the involvement of employees
are the conviction that more brains are better, that people in the process know
it best, and that involved employees will be more motivated to do what is best
for the organization.
Â
What is meaning of empowerment ?
Usually refers to giving employees decision-making and
problem-solving authority within their jobs.
Â
What is meaning of external customer ?
A person or organization outside your organization who receives the
output of a process. Of all external customers, the end-user should be the most
important.
Â
What is the meaning of Failure Mode Effects Analysis (FMEA) ?
A technique that systematically analyzes the types of failures
which will be expected as a product is used, and what the effects of each
"failure mode" will be.
Â
What is meaning of facilitator ?
Â
Person who helps a team with issues of teamwork, communication, and
problem-solving. A facilitator should not contribute to the actual content of
the team's project, focusing instead as an observer of the team's functioning
as a group.
Â
What is meaning of fishbone diagram
Another name for an Ishikawa diagram or cause & effect diagram,
derived from the shape of the diagram as used by its creator, Kaoru Ishikawa.
What is meaning ofÂ
flowchart?
A graphical representation of a given process delineating each
step. A flowchart is used to diagram how a process actually functions and where
waste, error, and frustration enter the process.
Â
force field analysis
A tool, developed by social psychologist Kurt Lewin, which is used
to analyze the opposing forces involved in causing/resisting any change. It is
shown in balance sheet format with forces that will help (driving forces)
listed on the left and forces that hinder (restraining forces) listed on the
right.
Â
frequency distribution
An organization of data, usually in a chart, which depicts how
often different events occur. A histogram is one common type of frequency
distribution, and a frequency polygon is another.
Â
What is meaning of Gantt chart
A bar chart that shows planned work and finished work in relation
to time. Each task in a list has a bar corresponding to it. The length of the
bar is used to indicate the expected or actual duration of the task.
Â
What is meaning of histogram
A specialized bar chart showing the distribution of measurement
data. It will pictorially reveal the amount and type of variation within a
process.
Hoshin Kanri : Japanese term for hoshin planning, a form of
interactive strategic planning which aids the flow of information up and down
the organizational layers in a systematic, productive way.
What is meaning of Hoshin
planning
A method of strategic planning for quality. It helps executives
integrate quality improvement into the organization's long-range plan.
According to the GOAL/QPC Health Care Application Research Committee,
"Hoshin Planning is a method used to ensure that the mission, vision,
goals, and annual objectives of an organization are communicated to and
implemented by everyone, from the executive level to the 'front line'
level."
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What is meaning of indicator for QMS
Quantitative measure of performance. Indicators are usually ratios
comparing the number of occurrences a certain phenomenon and the number of
times the phenomenon could have occurred.
Â
What is meaning of internal customer
Someone within your organization, further downstream in a process,
who receives the output of your work.
Â
What is meaning of Ishikawa diagram
Another name for the cause & effect diagram, after its
inventor, Kaoru Ishikawa.
Â
What is meaning of Joseph M. Juran
One of the great quality gurus, and, like Deming, an early student
of the work of Walter Shewhart at Western Electric. His work has specialized in
linking management to quality engineering. Dr. Juran is the founder of the
Juran Institute which has long been the vehicle of his work in quality
management and is well-known for espousing "the quality trilogy" of
quality planning, quality control, and quality improvement. Juran has authored
many books and other works in an effort to spread awareness of quality
management ideas and applications.
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What is meaning of just-in-time instruction
Training given as needed for immediate application, without lag
time and the usual loss of retention.
Â
What is meaning of just-in-time/JIT
A concept that manufacturing or procuring product "just in
time" for delivery is efficient.
Â
What is meaning of Kaizen/kaizen
A Japanese word meaning continuous improvement through constant
striving to reach higher standards.
Â
What is meaning of Kaoru Ishikawa
One of Japan's quality control pioneers. He developed the cause
& effect diagram (Ishikawa diagram) in 1943 and published many books
addressing quality control. In addition to his work at Kawasaki, Ishikawa was a
long-standing member of the Union of Japanese Scientists and Engineers and an
assistant professor at the University of Tokyo.
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What is meaning of KJ method
Another name for the affinity diagram, after its inventor, Kawakita
Jiro.
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What is meaning of mean
The average of a group of measurement values. Mean is determined by
dividing the sum of the values by the number of values in the group.
Â
What is meaning of median
The middle of a group of measurement values when arranged in
numerical order. For example, in the group (32, 45, 78, 79, 101), 78 is the
median. If the group contains an even number of values, the median is the
average of the two middle values.
Â
What is meaning of metacraftsmanship
A reference to the ideas shared by quality improvement,
reengineering, management, leadership, and customer-driven production. Although
these theories have much in common, they are often treated as separate and
disparate approaches to improving a business. Metacraftsmanship focuses on
overcoming the losses to society which are engendered by specialization, and
suggests ways of getting complex organizations to work the way a single
craftsman would.
Â
What is meaning of mission statement
A written declaration of the purpose of an organization or project
team. Organizational mission or vision statements often include an
organizational vision for the future, goals, and values.
Â
What is meaning of mode
The most frequently occurring value in a group of measurements. The
most common value obtained in a set of observations. For example, for a data
set (3, 7, 3, 9, 9, 3, 5, 1, 8, 5), the unique mode is 3. Similarly, for a data
set (2, 4, 9, 6, 4, 6, 6, 2, 8, 2), there are two modes: 2 and 6.
Â
What is meaning of TODO
A distribution with a single mode is said to be unimodal. A
distribution with more than one mode is said to be bimodal, trimodal, etc., or
in general, multimodal.
Â
What is meaning of noise
In the context of quality management, noise is essentially
variability. For example, if you are making ketchup, noise in the process comes
from variations in the quality of incoming tomatoes, in changes in ambient
temperature and humidity, in variations in machinery performance, in variations
in the quality of human factors, etc.
Â
What is meaning of nominal group technique
Technique used to encourage creative thinking and new ideas, but is
more controlled than brainstorming. Each member of a group writes down his or
her ideas and then contributes one to the group pool. All contributed ideas are
then discussed and prioritized.
Â
What is meaning of np chart
A control chart indicating the number of defective units in a given
sample.
Â
What is meaning of paradigm
A way of thinking about a given subject that defines how one views
events, relationships, ideas, etc. within the boundaries of that subject.
Â
What is meaning of Pareto chart
A bar chart that orders data from the most frequent to the least
frequent, allowing the analyst to determine the most important factor in a
given situation or process.
Â
What is meaning of Pareto principle
The idea that a few root problems are responsible for the large
majority of consequences. The Pareto principle is derived from the work of
Vilfredo Pareto, a turn-of-the-century Italian economist who studied the
distributions of wealth in different countries. He concluded that a fairly
consistent minority – about 20% – of people controlled the large majority –
about 80% – of a society's wealth. This same distribution has been observed in
other areas and has been termed the Pareto principle. It is defined by J.M.
Juran as the idea that 80% of all effects are produced by only 20% of the
possible causes.
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What is meaning of percent chart/p chart
A control chart that determines the stability of a process by
finding what percentage of total units in a sample are defective.
Â
What is meaning of pie chart
A chart that compares groups of data to the whole data set by
showing each group as a "slice" of the entire "pie." Pie
charts are particularly useful for investigating what percentage each group
represents.
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What is meaning of plan-do-check-act cycle/PDCA
A four-step improvement process originally conceived of by Walter
A. Shewhart. The first step involves planning for the necessary improvement;
the second step is the implementation of the plan; the third step is to check
the results of the plan; the last step is to act upon the results of the plan.
It is also known as the Shewhart cycle, the Deming cycle, and the PDCA cycle.
Â
What is meaning of policy deployment
Another name for hoshin planning.
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What is meaning of population
Total set of items from which a sample set is taken.
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What is meaning of process capability
1. A statistical measure indicating the inherent variation for a
given event in a stable process, usually defined as the process width divided
by 6 sigma.
Â
What is meaning of process capability
2. Competence of the process, based on tested performance, to
achieve certain results.
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What is meaning of Process Capability Index/PCI
Measurement indicating the ability of a process to produce
specified results. Cp and Cpk are two process capability indices.
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What is meaning of quality assurance/QA
Traditionally refers to the systematic post-production checks,
inspection, or reviews done to ensure quality of a product or service though in
the strict sense of the definition that is an end of process quality control
activity. Modern quality management systems consider Quality Assurance that
through tools such Quality Audits, Quality Control, and specifically Systems
Audits assures that the processes, tools, and safeguards are in place to
produce quality products
Â
What is meaning of quality audit
An independent investigation and assessment of quality activities
and results to determine whether or not the quality plan is effective and
appropriate.
Â
What is meaning of quality circle
Quality improvement teams or groups, such as groups of employees
formed for the study of and sharing information regarding quality control
issues and theory.
Â
What is meaning of quality control/QC
The use of techniques and activities that compare actual quality
performance with goals and define appropriate action in response to a
shortfall.
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What is meaning of quality improvement/QI
A systematic approach to the processes of work that looks to remove
waste, loss, rework, frustration, etc. in order to make the processes of work
more effective, efficient, and appropriate.
Â
What is meaning of quality improvement team
A group of employees that take on a project to improve a given
process or design a new process within an organization.
Â
What is meaning of quality function deployment/QFD
A technique used to translate customer requirements into
appropriate goals for each stage of product or service development and output.
The two approaches to quality function deployment are known as the House of
Quality and the Matrix of Matrices.
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What is meaning of quality loss function
An algebraic function that illustrates the loss of quality that
occurs when a characteristic deviates from its target value. It is expressed
often in monetary terms. Dr. Genichi Taguchi coined this term; his work
suggests that quality losses vary as the square of the deviation from target.
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What is meaning of range chart
Control chart in which the range of the subgroup is used to track
the instantaneous variation within a process, i.e. the variation in the process
at any one time, when many input factors would not have time to vary enough to
make a detectable difference. Range charts are usually paired with average
charts for complete analysis.
recorder
The team member that takes minutes during team meetings to capture
team's progress. Once the team is well underway, this role can be rotated
through out the group.
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What is meaning of regression analysis
A statistical technique used to determine the best mathematical
expression to describe the relationship between a response and independent
variables.
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What is meaning of reliability
The probability of a product or service successfully doing its job
under given conditions.
Â
What is meaning of robustness
The ability of a product or service to function appropriately
regardless of external conditions and other uncontrollable factors.
Â
What is meaning of robust design
An approach to the planning of new products and services that
harnesses Taguchi methods.
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What is meaning of  run chart
Also known as a line chart, or line graph. A chart that plots data
over time, allowing you to identify trends and anomalies.
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What is meaning of sample
A subset of a population used to represent the population in
statistical analysis. Samples are almost always random, which means that all
individuals in the population are equally likely to be chosen for the sample.
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What is meaning of sample standard deviation chart (s-chart)
Control chart in which the standard deviation of the subgroup is tracked
to determine the variation within a process over time. Sample standard
deviation charts are usually paired with average charts for complete analysis.
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What is meaning of scatterplot
A tool that studies the possible relationship between two variables
expressed on the x-axis and y-axis of a graph. The direction and density of the
points plotted will indicate various relationships or a lack of any
relationship between the variables.
Â
What is meaning of Seven Tools of Quality
Quality improvement tools that include the histogram, Pareto chart,
check sheet, control chart, cause-and-effect diagram, flowchart, and scatter
diagram.
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What is meaning of Shewhart cycle
Another name for the Plan-Do-Check-Act cycle. It is also sometimes
called the Deming cycle.
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What is meaning of Walter A. Shewhart
The father of statistical process control or statistical quality
control. He pioneered statistical quality control and improvement methods when
he worked for Western Electric and Bell Telephone in the early decades of the
20th century.
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What is meaning of special cause
Causes of variation in a process that are not inherent in the
process itself but originate from circumstances that are out of the ordinary.
Special causes are indicated by points that fall outside the limits of a
control chart.
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What is meaning of specification limit
An engineering or design requirement that must be met in order to
produce a satisfactory product.
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What is meaning of statistical process control
(SPC) Analysis and control of a process through the use of
statistical techniques, particularly control charts.
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What is meaning of statistical quality control
(SQC) Analysis and control of quality through the use of
statistical techniques, essentially the same as SPC.
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What is meaning of structural variation
Variation caused by recurring system-wide changes such as seasonal
changes or long-term trends.
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What is meaning of supplier
Anyone whose output (materials, information, service, etc.) becomes
an input to another person or group in a process of work. A supplier can be
external or internal to the organization.
Â
What is meaning of Taguchi, Genichi
Developed a set of practices known as Taguchi Methods, as they are
known in the U.S., for improving quality while reducing costs. Taguchi Methods
focus on the design of efficient experiments, and the increasing of signal to
noise ratios. Dr. Taguchi also articulated the developed the quality loss
function. Currently, he is executive director of the American Supplier Institute
and director of the Japan Industrial Technology Institute.
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What is meaning of tampering
Dr. Deming cautions against tampering with systems that are
"in control." It is very common for management to react to variation
which is in fact normal, thereby starting wild goose chases after sources of
problems which don't exist. Tampering with stable processes actually increases
variation.
What is meaning of tree
diagram
A chart used to break any task, goal, or category into increasingly
detailed levels of information. Family trees are the classic example of a tree
diagram. In PathMaker, the structure of the tree diagram is identical to that
of the cause & effect diagram.
What is meaning of timekeeper
Team member who keeps track of time spent on each agenda item
during team meetings. This job can easily be rotated among team members.
What is meaning of total quality management
Managing for quality in all aspects of an organization focusing on
employee participation and customer satisfaction. Often used as a catch-all
phrase for implementing various quality control and improvement tools.
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What is meaning of type I error
Rejecting something that is acceptable. Also known as an alpha
error.
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What is meaning of type II error
Accepting something that should have been rejected. Also known as
beta error.
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What is meaning of u chart
A control chart showing the count of defects per unit in a series
of random samples.
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What is meaning ofÂ
value-added
Each time work is done to inputs to transform them into something of
greater usefulness as an end product.
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What is meaning of variables
data
Data that is measured on a continuous and infinite scale such as
temperature, distance, and pressure rather than in discreet units or yes/no
options. Variables data is used to create histograms, some control charts, and
sometimes run charts.
Â
What is meaning of variance ?
A measure of deviation from the mean in a sample or population.
Â
What is meaning of variation ?
Change in the output or result of a process. Variation can be caused
by common causes, special causes, tampering, or structural variation.
Â
What is meaning of vision?
Often incorporated into an organizational mission (or vision)
statement to clarify what the organization hopes to be doing at some point in
the future. The vision should act as a guide in choosing courses of action for
the organization.
Â
What is meaning of zero defects
Philip Crosby's recommended performance standard that leaves no
doubt regarding the goal of total quality. Crosby's theory holds that people
can continually move closer to this goal by committing themselves to their work
and the improvement process.
Â
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Dear Sir,
It is with great pleasure that we at Inspirit Safety Solutions Pvt Ltd, are conveying our gratitude and appreciation to TNV Certification Pvt Ltd for providing the best of services in the domain of
Management System trainings and certifications by accepting us as an a »
I have developed a great relationship with TNV Certification Pvt LTD.
I have undergone a few trainings with TNV training team & have
found their approach to be a highly professional & committed to
providing quality trainings & certifications. I am glad that I also have
had th »