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TNV encourage to adopt and implement latest available standards ISO 9001:2015 & ISO 14001:2015, hence no application shall be accepted after 01st Jan. 2017 for ISO 9001:2008 & ISO 14001-2004 standard, earlier this date was 01st Sept. 2017. Existing client may continue using their certification status till the validity of the standards i.e. 15th Sept. 2018

TNV's is not anymore Accredited by JAS-ANZ (Joint Accreditation System of Australia & New Zeland) for QMS, EMS, OHSAS and FSMS with effect from 30th January 2017. Accordingly all Accredited certificate issued by TNV for QMS, EMS, OHSAS and FSMS with JAS-ANZ logo is recalled as use of logo of JAS-ANZ with the name of TNV is unauthorised and not fair and all such certificate have been removed from JAS-ANZ portal by 30th April 2017. TNV advise our client to contact us for surrender of certificate. if clietn dont want to continue with TNV, they may choose any Certifictaion body of its choice.

TNV is certified by Exemplar Global for Lead Auditor Course of ISO 9001

TNV Have aproval for location Nepal, Kuwait, Bangladesh and United State of America as a additional location in Financial year 2013-14, Further TNV have started in Taiwan, Qatar, Maldives, Egypt, Vietnam, South Africa and Brazil.. Board of the Director have considered aspects for the overseas operation and expanding to many countires; we invite inquiries for Business Association or franchises for ISO Certification Services. 

TNV's Accreditation of JAS-ANZ (Joint Accreditation System of Australia & New Zeland) for QMS, EMS, OHSAS and FSMS is revked by 30th January 2017. Accordingly all Accredited certificate issued by TNV for QMS, EMS, OHSAS and FSMS shall stand cancelled and all the certificate shall be removed from JAS-ANZ portal by 30th April 2017. If client is looking from JAS-ANZ accredited certificate, client may please take transfer of the certificate on time to any JAS-ANZ accredited CAB or any other Certification body of thier choice.

Managing Director, TNV Mr. Pragyesh Singh Visited South Africa our Marketing office at Cape Town

Managing Director, TNV Mr. Pragyesh Singh is visiting Indonesia for signing contract for starting operation there.

Payment Notice for India: Please be informed that TNV Certification Pvt. Ltd. does not accept any payment in cash or in any other company name, Clients are advised to please make sure that they make all payment to TNV Certification Pvt. Ltd. with Service tax at the prevailing rate of the Government of India.  In India; staff or business associates of the TNV are authorized to carry out marketing and to Collect Client Application form, quotation, assessment and Payment from clients in the name of "TNV Certification Private Limited" only. We accept cheques, Demand Draft, Pay Order, NEFT or RTGS only, the payments which are made in any other name than "TNV Certification Private Limited" shall not held us responsible in any manner. If someone claim for the guaranteed Certification from TNV, Please don’t rely on such false commitment, Certification is result of Assessment. All the operational and technical activities such as review of Applications, Audit Planning, Certification Decisions, and Issuance of Certificates are carried at head office of TNV Certification Private Limited at Lucknow, UP India only. Outside India, payment can be made in the name of Local Partner, but you are advised to please verify the name of the business associates on the website of the company in Global Menu.

TNV's Lead Auditor Training Program for ISO 14001, OHSAS 18001, ISO 22000, ISO 27001, ISO 13485, ISO 28000, ISO/TS 16949 planned in August 2015, September 2015, October 2015, November 2015, and December 2015. Exemplar Global certified Course

Managing Director, TNV Mr. Pragyesh Singh Visiting Egypt, UAE and Taiwan for Annual Review of Overseas office in June.

TNV’s Logo is the Registered Trademark of the TNV vide Trade Mark Number 2420078 Dated 31st October 2012 J. No. 1620 at Sl. No. 1183020 in Class 35 for Business and Risk Management, Administration and Auditing, Management System Certification Services, Product Certification Services, Compliance & Other Certification Services, Any misuse of the logo shall be governed as per provisions of Trade Marks Act 1999.

The impetus for the development of ISO 45001 came from the British Standards Institute (BSI), which proposed to ISO in 2013 that OHSAS 18001 be considered as the basis for an international standard. ISO agreed and established a committee to oversee its development. As the proposers, BSI took on the role of Secretariat to the new committee (ISO PC 283). The first meeting of ISO PC 283 took place in London in October 2013, where key decisions were made, for example, that the standard would contain the requirements and include interpretative guidance as an annex. The WG was established and further divided into Task Groups (TGs) to separate the workload into manageable sections, so that each TG could focus on one or more clauses of the draft standard

Public Notice: 

With effect from 30th Jan 2017, JAS-ANZ Accreditation have been revoked as TNV could not inform JAS-ANZ withdral informaiton of the DAC. an  appleal in this respect is pending with JAS-ANZ, TNV have not recieved any communication in respect of appeal submitted against cancellation  of the accreditaiton of the TNV. Informaiton of the same have been filed to IAF in this reference to ensure execution of the appeal submitted.

TNV is a largest ISO Certification Body in india |  TNV provides ISO 9001, ISO 14001, OHSAS 18001, ISO 22000, ISO 27001, ISO 13485, TS 16949, ISO 28000 Lead Auditor Training Course |  TNV provides Certification Servcies for QMS, EMS, OHSAS, FSMS, ISMS, EnMS, ITSMS, BCMS, CE and Star Rating.. |  TNV is an International Certification Body based in India |  ISO Certification Services in Lucknow, Kanpur, Varanasi, Allahabad, Delhi, Mumbai, Kolkata, Bangalore, Chennai, Goa, UP, Bihar, Patna, Jharkhand, Punjab, Himanchal Pradesh, Madhya Pradesh, West Bengal, Assam, Maharashtra, Jammu & Kashmir. |  Fresh accreditation application to DAC have beed submitted for ISO 9001, ISO 14001, OHSAS 18001, ISO 22000 and HACCP |  TNV Provides IAS Accredited Certificate in association with a Korea based Accreidted Certification body and we offers QMS, EMS, OHSAS, FSMS, ISMS, EnMS, BCMS, ISO 1002, ISO 10004 and ISO 13485 |  For any inquiry related to application or Certified Clients, please write to info@isoindia.org |  TNV is an International Certification Body based in India |  TNV have no relationship with JAS-ANZ with effect from 30th Jan 2017. |  TNV have applied to DAC for accreditation of QMS, EMS and OHSAS |  TNV Can issue ISO certificate in Bangladesh, Bahrain, Bulgaria, Egypt, France, Gabon, Germany, India, Indonesia, Iran, Kuwait, Italy, Malaysia, Maldives, Nepal, Oman, Qatar, Saudi Arabia, Singapore, South Africa, Sri Lanka, Taiwan, Turkey, United Arab Emirates, United Kingdom and United States of America |  OHSAS 18001 changing to ISO 45001 download guidance document for transition |  #ISO-9001-2015Certification #ISO-14001-2015Certification #OHSAS-18001-2007Certification #ISO45001Certification #ISO-22000Certification ISO-27001Certification #ISO-22301Certification ISO-50001Certification #ISO-20000-1Certification | 
TERMS AND CONDITIONS

1. Introduction

These Terms of Reference of Certification have been written in accordance with the requirements of the ISO Documents, IAF Guidelines, Accreditation Bodies and TNV’s own requirement under whose approval TNV  Certification Pvt. Ltd. currently operate. TNV  Certification Pvt. Ltd. complies with all Codes of Practices applicable to the Accreditation Bodies requirements and the standards for which it offers certification.

  • TNV  Certification Pvt. Ltd. refers to the TNV..
  • The Company refers to the Applicant/Certified Client of TNV  Certification Pvt.

2. Scope

TNV  Certification Pvt. Ltd. independently assesses, and provides registration to Companies for their Management s, operating against the requirements of the following internationally recognised Management  Standards:

  • Quality Management – ISO 9000 Series of Standards (QMS)
  • Environmental Management – ISO 14000 Series of Standards (EMS)
  • Information Security Management – ISO 27001 Series of Standards (ISMS)
  • Occupational Health and Safety – OHSAS 18001 (OHSAS)
  • ISO 22000 Food Safety Management
  • ISO 13485 Medical Device – Quality Management

3. Confidentiality

TNV  Certification Pvt. Ltd. is responsible for ensuring that confidentiality is maintained at all levels of its organisation, concerning information obtained in the course of the Company’s Certification.
Where information is required to be disclosed to a third party, either by law or in maintenance of certification (e.g. Accreditation Bodies), the Company shall be informed of the information provided as permitted by the law.

4. Organisation

A copy of the TNV  Certification Pvt. Ltd. Organisation Chart, showing the responsibilities and the reporting structure of the company, including documentation identifying the legal status of TNV  Certification Pvt. Ltd., is available upon request.

5. General Conditions

In order to acquire and retain certification with TNV  Certification Pvt. Ltd., the Company shall agree to, and comply with, the following rules:

  1. The Company shall ensure that TNV  Certification Pvt. Ltd. are provided with the name and contact details for the nominated Management Representative, who has authority and responsibility for maintaining the Company’s Management . The nominated Management Representative shall be required to maintain contact with TNV  Certification Pvt. Ltd. and any changes to this nominated Management Representative must be formally confirmed to TNV  Certification Pvt. Ltd. in writing.
  2. The Company shall ensure that all required records deemed necessary to demonstrate implementation and operation of the appropriate Management  are made readily available for the audit, in order to complete the assessment programme.
  3. TNV  Certification Pvt. Ltd., if not satisfied that all of the Certification requirements have been met, shall inform the Company of those areas in which the application for Certification has failed.
  4. When the Company can show that remedial Corrective/Preventative Action has been taken, within the time limit specified by TNV  Certification Pvt. Ltd. to meet all the requirements, TNV  Certification Pvt. Ltd. shall arrange, at additional cost to the Company, to repeat the necessary parts of the assessment unless this may be verified effectively off site.
  5. If the Company fails to take remedial Corrective/Preventative Action, within the time limit specified by TNV  Certification Pvt. Ltd., it may be necessary for TNV  Certification Pvt. Ltd. (at extra cost to the Company) to repeat the audit in full.
  6. Any Certificate of Registration issued shall relate only to the Company site or sites assessed, the Scope and Standard of the Company’s Registration shall be stated on the Certificate.
  7. Fees are due upon receipt of invoice. Registration Certificates shall not be issued, following initial and re-audits, unless all fees have been paid in full. Fees received later than 90 days after issue of an invoice shall have the Certificate validation period reduced to 1 year and the Company shall be charged an additional fee for future audits of INR 10,000 + vat, unless paid within 15 days from issue of the invoice. Additionally, the Company’s Registration may be Suspended or Withdrawn if Surveillance fees are not paid in full.
  8. Surveillance Audits of the Company by TNV  Certification Pvt. Ltd. are necessary to allow the continued Registration, in line with the planned arrangements stated within the Proposal and Contract. The Company shall allow TNV  Certification Pvt. Ltd. the right of access for Surveillance Audits, whenever deemed necessary.
  9. TNV  Certification Pvt. Ltd. shall reserve the right to make unannounced visits as required.
  10. Management Reviews and Internal Audits are required to be conducted at least once per year, by all Companies Certified by TNV  Certification Pvt. Ltd..
  11. All Companies Certified by TNV  Certification Pvt. Ltd. shall maintain a register recording all customer complaints, relating to the activities covered by the worded scope of operations on the Certificate, and make this available to TNV  Certification Pvt. Ltd. upon request.
  12. The Certified Company must only use the Registration Marks/Logos in accordance with the TNV  Certification Pvt. Ltd. rules for Registration Marks, as documented on the TNV  Certification Pvt. Ltd.
  13. The Accredited Offices which is head office at Lucknow of TNV  Certification Pvt. Ltd. retain sole responsibility and authority for the decisions to Approve, Maintain, Renew, Extend, Reduce, Suspend and Withdraw the Certification of Companies.
  14. Failure to return Certificates upon request from TNV  Certification Pvt. Ltd. within 1 month shall result in legal action being taken against the Company, on the basis of unauthorized use of Certification and Accreditation marks and of inaccurate representation of certified status.
  15. TNV  Certification Pvt. Ltd. clients shall, upon request of an Accreditation Body, accept the presence of the Accreditation Body attending an audit conducted by TNV  Certification Pvt. Ltd.. This shall be only to allow the Accreditation Body to review the activities and conduct of the TNV  Certification Pvt. Ltd. Audit Team. The presence of an Accreditation Body shall in no way affect the Certification Decision making processes of TNV  Certification Pvt. Ltd..

6. Application For Certification

Upon receipt of a completed Application Form, TNV  Certification Pvt. Ltd. shall provide the applicant Company with a Proposal and Contract, outlining the Scope of the Assessment and the costs. The times and costs of the initial on site audit shall be subject to variation, based upon any Auditors' findings and IAF Guidance.

Once the Contract, signed by the relevant senior management representative of the applicant Company, has been received by TNV  Certification Pvt. Ltd., together with any due payments and controlled copies of relevant documentation, the project shall be allocated to a Lead Auditor, who shall be responsible for ensuring that the assessment is carried out in accordance with the procedures of TNV  Certification Pvt. Ltd..

7. Refusing an Application

TNV  Certification Pvt. Ltd. shall not accept applications for the certification of organisations who report directly to a person or group who also have any type of operational responsibility for TNV  Certification Pvt. Ltd. In line with the TNV  Certification Pvt. Ltd. ethical policy:

  • TNV  Certification Pvt. Ltd. never knowingly undertake assignments with organisations that practice or condone the use of torture, or other forms of human deprivation and rights abuse
  • TNV  Certification Pvt. Ltd. never knowingly undertake assignments with organisations involved in any form of animal experimentation or cruelty
  • TNV  Certification Pvt. Ltd. never knowingly undertake assignments with organisations who deliberately and relentlessly cause damage to the environment

8. Initial Audit

Audits are based on sampling techniques, therefore there can be no 100% guarantee from the results of an audit that a Management  conforms to all nominated International Standard requirements.

Initial Audits of an applicant Company's Management  shall be conducted in two stages.
A Stage 1 (on-site, wherever possible) audit is conducted to determine the Company’s readiness against the criteria of the nominated International Standard. This shall include a full review of the Company’s documented Management . A report shall be produced identifying any areas requiring attention prior to a Stage 2 conformity Audit.

A Stage 2 (on-site) audit is conducted to ensure that the Company’s operations comply with their documented Management  and also with the elements of the nominated International Standard. A report shall be produced identifying any areas requiring Corrective Actions prior to the issue of a Certificate of Registration.

9. Certification

Once a thorough review of the audit reports has been conducted and the responsible Certificate Decision Maker of TNV  Certification Pvt. Ltd. is confident that the Company meets the requirements of the nominated International Standard requirements, the Company shall be informed and a Registration Certificate (which shall remain the property TNV  Certification Pvt. Ltd.) shall be issued to the Company. The Certification period shall be for three years, less one day, from the date of commencement of the Stage 2 Audit, or three years from the date of the previous Certificate Expiry, in the case of Re-Certifications.

10. Surveillance Audits

Surveillance Audits must be conducted at least annually, and no later than 12 months after the previous Audit. Surveillance Audits shall cover aspects of the Company’s Management  at the discretion of the nominated auditor. A report shall be produced identifying any areas requiring Corrective Actions.

11. Re-Audits

Companies shall be subject to a Re-Audit at the end of every three-year Certification cycle. A Re-Audit shall be required prior to the expiry date of the Company’s existing Registration Certificate, in accordance with Accreditation Body requirements. Three-months prior to the Re-Audit due date a new Proposal and Contract shall be created, covering the next three year cycle.

Failure to submit for a Re-Audit prior to the expiry date of the existing Certificate shall result in a period during which the Company’s Certification shall be deemed to have expired and therefore continuous Certification cannot be shown on subsequent Certificates. If the Certification Decision Date made by TNV  Certification Pvt. Ltd. is after the expiry of the existing Certificate, then the Company shall lose the Date of Original Registration from their new Certificate. The re-issued Certificate shall display a Certificate Issue Date to match the Certificate Decision Date, and the validity shall last for the same 3 years from the previous expiry.

12. Extensions/Reductions to Certification

If a Company requires an addition to the Scope of Registration as shown on their existing Certificate, to cover new products/processes/locations, a new Application Form is required to be completed and returned to TNV  Certification Pvt. Ltd., showing details of the requested change. This shall allow TNV  Certification Pvt. Ltd. to determine whether additional audit time or costs are required to cover the changes requested. The Application process shown above (Section 6) shall then be followed and an audit shall be conducted on the appropriate products/processes/locations requiring Certification. Any additional costs or additional time shall be based on the nature and programming of the extension to the Scope of the Company’s Certification. Upon receipt of a revised Certificate, the original certificate issued to the company shall be returned to TNV  Certification Pvt. Ltd. within 1 month.

If a Company requires a reduction to the Scope of Registration as shown on their existing Certificate, it is mandatory that TNV  Certification Pvt. Ltd. is advised immediately of the changes in organisation or products. These changes might include the closure of sites or the removal of product lines previously supplied under the original Scope of the Company’s Certification. Upon review and acceptance of the updated information, TNV  Certification Pvt. Ltd. shall notify the Company if an additional audit, and/or a change to the worded scope, is required. Any additional costs or additional time shall be based on the nature and programming of the audit, if required, or administration for the revised Certificate. Upon receipt of a revised Certificate, the original certificate issued to the company shall be returned to TNV  Certification Pvt. Ltd. within 1 month.

13. s Modification

The Company shall immediately inform TNV  Certification Pvt. Ltd., in writing, of any of the following intended changes

  • The legal, commercial, organisational status or ownership
  • Organisation and management (e.g. key managerial, decision-making or technical staff)
  • Contact address and sites
  • Scope of operations under the certified management
  • Major changes to the management  and processes

Upon receipt in writing of notified intended modification, TNV  Certification Pvt. Ltd. shall then determine whether or not the modifications shall require any additional costs or additional audit time, based on the nature and programming of the modification on the Company’s Certification
Additionally, the Company’s Registration may be Suspended or Withdrawn if there has been found to be a failure to notify TNV  Certification Pvt. Ltd. of any intended modification.

14. Publicising Certification

A Certified Company has the right to make reference to the fact that their Management  has been Certified.


A Certified Company may apply the relevant Certification Marks to any stationery and promotional material relating to their Scope of Certification, as displayed on their Certificate.
The Certified Company must only use the Registration Marks/Logos in accordance with the TNV  Certification Pvt. Ltd. rules for Registration Marks, as documented on the TNV  Certification Pvt. Ltd.


A Certified Company is prohibited from applying the Certification Marks to any of their Products or their Packaging, or from making any ambiguous claims, through publications and advertising, which could mislead third parties to believe that a product, process or service has been registered when it has not.


Accredited Certification does not imply that the Company is providing a superior product, or that the product itself has been Certified as meeting the requirements of the nominated International Standard.

15. Misuse of Certificates

TNV  Certification Pvt. Ltd. shall take suitable actions to deal with any incorrect references to Certification or any misleading use of Certificates or Logos/Registration Marks found within publications such as Advertisements, Catalogues and Websites.


These actions may include Suspension or Withdrawal of Certification, Publication of any transgressions and/or Legal Action. Any costs associated with correcting the misuse of the Certificates or Logos/Registration Marks shall be paid for by the person or company committing the misuse, including all legal fees.


An additional charge of INR 5,000 per day for the misuse of the Certificates or Logos/Registration Marks shall also be applicable. This penalty does not restrict or forbid accreditation board to initiate legal action as per its procedure.

16. Suspension of Certificate

The Certification of a Company may require temporary Suspension in cases where evidence of one or more of the following circumstances has occurred:

  • Failure, by the Company, to effectively implement key activities of their documented Management s.
  • Failure, by the Company, to allow a Re-Audit to be conducted prior to the expiry of existing Certificate.
  • Failure, by the Company, to allow the first Surveillance visit to be conducted within 12 months of the Initial Audit.
  • Falsification and/or fabrication, by the Company, of records of implementation.
  • Failure, by the Company, to respond to any Non-Conformities.
  • Failure, by the Company, to make payment of Certification fees owed to TNV  Certification Pvt. Ltd..
  • Failure, by the Company, to address Complaints in an appropriate manner.
  • A request from the Company for the voluntary Suspension of Certification.
  • Any other contravention of the TNV  Certification Pvt. Ltd. Terms and Conditions/Code of Practice.

TNV  Certification Pvt. Ltd. shall confirm to the Company, in writing; advising of the reasons for the Suspension, the duration of the Suspension and the conditions for the removal of the Suspension of a Certificate.


Upon receipt of the notification of Suspension the Company shall immediately cease to advertise the relevant Certification.

At the end of the duration of the Suspension, an investigation shall be conducted to determine whether or not the required conditions for the removal of the Suspension of a Certificate have been fulfilled. If these conditions are deemed to have been met then the Suspension shall be lifted and the Certificate shall be reinstated. If the conditions are not fulfilled then the Certificate shall be Withdrawn.
The Company shall be invoiced for any costs incurred by TNV  Certification Pvt. Ltd. during the process of Suspension and Reinstatement of a Certificate.

17. Withdrawal of Certificate

The decision to Withdraw a Company’s Certification shall only be made if there is failure to resolve any of the issues that have resulted in a Suspension, within the Suspension period agreed by TNV  Certification Pvt. Ltd., and only where it is not possible to resolve the issues by Reducing the Scope of the Company’s Certification.


TNV  Certification Pvt. Ltd. shall confirm to the Company, in writing, advising of the reasons for the Withdrawal of a Certificate.

The Company does have the right to Appeal against a decision to Withdraw Certification, within 7 days of receipt of the notification of Withdrawal of the Certificate.

 

Under the terms of Withdrawal, a Company's Certification is no longer valid and the Company shall discontinue any promotion or advertising containing any reference to a Certified status. The Company shall also return the Certificate to TNV  Certification Pvt. Ltd. within 1 month. In cases of Withdrawal, no reimbursement of Audit fees shall be given.

 

The reinstatement of a Withdrawn Certificate shall require a full Re-Audit to be carried out by TNV  Certification Pvt. Ltd..

18. Cancellation of Certificate

A Certificate shall be Cancelled if the Company advises TNV  Certification Pvt. Ltd., in writing, that they do not wish to renew the Certificate, or that they no longer offer the product, process or service for which they have been Certified, or if the Company has gone out of business.
Under the terms of Cancellation a Company's Certification is no longer valid and the Company shall discontinue any promotion or advertising containing any reference to a Certified status. The Company shall also return the Certificate to TNV  Certification Pvt. Ltd. within 1 month. In cases of Cancellation, no reimbursement of Audit fees shall be given and full fees for the remainder of the 3 year contract shall become payable at this time.


The reinstatement of a Cancelled Certificate shall require a full Initial Audit to be carried out by TNV  Certification Pvt. Ltd..

19. Restoring Certification

The restoring of a Cancelled Certificate shall require a full Initial Audit to be carried out by TNV  Certification Pvt. Ltd..

20. Fees

Fees are due upon receipt of invoice and Certificates shall not be issued unless all fees have been paid in full.


Fees received later than 30 days after issue of an invoice shall have the Company Certificate validation period reduced to 1 year and the Company shall be charged an additional fee for future Audits of INR 10,000 + GS.


TNV  Certification Pvt. Ltd. fees shall be detailed in the Proposal and Contract. Once the Contract has been signed and returned, the Company is then committed to payment of the first year fees of the three-year cycle, regardless of whether the Company progresses to Certification, as costs shall already have been incurred.

A new Proposal and Contract shall be prepared three months prior to the three-year Re-Audit due date, with an accompanying invoice. Once the Contract has been signed and returned, the Company is then committed to payment of the first year fees of the subsequent three-year cycle, regardless of whether the Company progresses to Re-Certification, as costs shall already have been incurred.
As costs are based on the charge rate applicable and details submitted by the Company at the time of submitting a Proposal and Contract, TNV  Certification Pvt. Ltd. reserves the right to increase the charges during the period of Certification.

Additional fees shall be charged for services that are not included in the agreed Proposal and Contract and for any Special Audits, required due to non-conformances being identified in the Management . These shall include any costs resulting from:

  • Repeats of any part of the Audit programme, due to the initial Certification requirements not being met.
  • Additional work due to Suspension, Withdrawal or Reinstatement of a Certificate
  • Re-Audit, due to changes in the Management
  • Costs connected with short notice (within 20 days) Cancellation/Postponement of confirmed booked Audits

The fees quoted shall, unless specified, exclude all travel and subsistence expenses associated with an Audit, which shall be charged at cost. All fees and additional charges are subject to local taxes in the country concerned.

21. Appeals and Disputes

The Company has the right to Appeal against any Certificate Decision made by TNV  Certification Pvt. Ltd., for example a decision to Withdraw Certification or a failure to grant Initial or Re-Certification. The Company also has the right to Appeal against any Non-Conformances raised by the Audit Team during an Audit.


If the Company does not accept either the Certificate Decision of TNV  Certification Pvt. Ltd., or the Audit Team findings, then they shall refer to the Appeals and Complaints Information Section, provided within the TNV  Certification Pvt. Ltd. Audit Report, detailing the appropriate procedure for the submission of a formal Appeal.


Written notification of the intention to Appeal must be made and received by TNV  Certification Pvt. Ltd. within seven days of the Certificate Decision, or the issuance of the Audit Team’s Report.


An Appeals Form shall be sent, by TNV  Certification Pvt. Ltd., to the Company for completion and must be returned to TNV  Certification Pvt. Ltd., including with it any supportive documentation/ information for consideration during the Appeals Procedure, within 14 days of receipt.


All Appeals shall be forwarded to TNV  Certification Pvt. Ltd. Accredited Office to investigate the documentary evidence and the causes of the Appeal. Should the Accredited Office reject the Appeal then it shall be forwarded to the TNV  Certification Pvt. Ltd. CEO for review. Should the CEO investigate the documentary evidence and reject the Appeal then the Appeals Committee, drawn from the independent members of the Impartiality Committee, shall investigate the documentary evidence and consider the Appeal. The Company shall be advised of the names of the Impartiality Committee Appeals Committee members who shall review the Appeal, and the Company has the right to dispute the members of the Appeals Committee by formal notification of their dispute. This dispute shall be reviewed by the chair of the Impartiality Committee, or by the vice-chair if the chair is a member of the Appeals Committee. The result of the Appeals Committee review shall be notified to the Company.


The decision of the Impartiality Committee shall be final and binding on both the Company and TNV  Certification Pvt. Ltd.. Once the decision regarding an Appeal has been made, no counter-claim by either party in dispute can be made to amend or change this decision.
For all upheld Appeals, investigations shall be conducted to develop the necessary Corrective and Preventive actions and to assess the effectiveness of the Corrective and Preventive Actions. In instances where the Appeal has been successful and the Certificate issued or reinstated, no claim can be made against TNV  Certification Pvt. Ltd. for reimbursement of costs or any other losses incurred.
The Company shall not suffer any discriminatory actions as a result of their Appeal

22. Complaints

If a Company have any reason to complain regarding the conduct of TNV  Certification Pvt. Ltd. staff members or subcontract auditors, or against a certified client of TNV  Certification Pvt. Ltd. by a user of that client; the Complaint shall be made in writing, including with it any supportive documentation/ information for consideration, and addressed to the Directors of the Accredited Office of TNV  Certification Pvt. Ltd.. If the complaint is made against a Director, the letter of complaint shall be addressed to the CEO of TNV  Certification Pvt. Ltd..
Any Complaints are required to be made in writing, including with it any supportive documentation/ information for consideration, to allow for a full investigation. If a Company does not document their Complaint then the issue can go no further.


For all upheld Complaints, investigations shall be conducted to develop the necessary Corrective and Preventive actions and to assess the effectiveness of the Corrective and Preventive Actions.

23. Directory of Certified Companies

TNV  Certification Pvt. Ltd. maintains a full directory of all Companies certified by TNV  Certification Pvt. Ltd., within the Accredited Office. This directory may be made available, upon request.

24. Liability

The Company shall not involve TNV  Certification Pvt. Ltd., or any associated companies in any litigation arising from the Company’s activities, including products produced or sold, or any services supplied. TNV  Certification Pvt. Ltd. is removed from any responsibility or liability to the Company for any implications or actions resulting from legislative/regulatory non-compliance on behalf of the Company, including any actions taken subsequent to an Audit resulting in legal or financial failures of the Company.
Except for liability for death or personal injury, directly resulting from the acts or omissions of TNV  Certification Pvt. Ltd., in the event of any claim the liability of TNV  Certification Pvt. Ltd. to the Company shall not exceed the amount paid by the Company to TNV  Certification Pvt. Ltd.TNV  Certification Pvt. Ltd. shall not be liable for any losses, consequential losses or damages incurred by the Company. The liability of TNV  Certification Pvt. Ltd. does not extend to the organisations, or individuals there-of, represented on the TNV  Certification Pvt. Ltd. Impartiality Committee.

25. Indemnity

The Company shall indemnify TNV  Certification Pvt. Ltd. against any losses or damages suffered by TNV  Certification Pvt. Ltd. arising from the Company’s neglect of the staff and subcontract auditors of TNV  Certification Pvt. Ltd., whilst on the Company’s premises, or in the event of the Company’s misuse of the Certificate and Certification Mark.

26. Applicable Law

It is agreed that these Terms and Conditions/Code of Practice shall be construed in accordance with the laws of the England & Wales and the execution hereof shall be deemed to have taken place within the England & Wales. Each party hereby agrees that the jurisdiction for the resolution of any dispute shall be within the Courts of the United Kingdom.
Over and above the details herein, all Companies within the India agree to the provision of a separate Hold Harmless Agreement, between themselves and TNV  Certification Pvt. Ltd..
Any past or future violations of Environmental and/or Health and Safety related laws, or regulations, or possible accusations that may lead to a prosecution or legal action, shall be immediately notified to TNV  Certification Pvt. Ltd..


Please note that within the standard terms and conditions of contract, Companies have an obligation to advise TNV  Certification Pvt. Ltd. of any breach of Legal or Regulatory requirements and any pending prosecutions of whatever nature.


Although proportionality and scale of the situation should be considered, the Company is required to advise TNV  Certification Pvt. Ltd. of any potential risks to certification but not, for example, isolated cases of a minor nature.


The Company is required to inform TNV  Certification Pvt. Ltd. as soon as it becomes aware of any breach or pending prosecutions for the breach of any regulatory requirements relevant to the Certified Management . TNV  Certification Pvt. Ltd. shall review the details of any breaches brought to its attention, and may elect to perform additional verification activities, chargeable to the Company, to ensure compliance with specified requirements. TNV  Certification Pvt. Ltd. reserves the right to Suspend or Withdraw Certificates for both failure to inform TNV  Certification Pvt. Ltd. and the appropriate regulator of such breaches.
TNV  Certification Pvt. Ltd. reserve the right to amend these Codes of Practice at any time.