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TNV encourage to adopt and implement latest available standards ISO 9001:2015 & ISO 14001:2015, hence no application shall be accepted after 01st Jan. 2017 for ISO 9001:2008 & ISO 14001-2004 standard, earlier this date was 01st Sept. 2017. Existing client may continue using their certification status till the validity of the standards i.e. 15th Sept. 2018

TNV Have issued approximately 6800 Clients worldwide under JAS-ANZ accreditation but as JAS-ANZ accreditation is withdrawn, all the certificate issued under JAS-ANZ accreditation need to be returned to TNV immidiately. please note that TNV may arrnage to issue a new certificate without JAS-ANZ logo for the rest renure, if client need JAS-ANZ or any other accreditated certificate, client are advised to please take trasnfer of thier certificate before 30th April 2017. Despite accreditaiton of TNV is revoked, JAS-ANZ infomed that certificate shall remian avaialable for 4 months i.e. untill 30th April 2017, all new certificate issued by TNV shall be unaccredited certificate unless any other accreditation is obtained. status of TNV's accreditation may be verified on the website of JAS-ANZ i.e. www.jas-anz.org 

TNV is certified by Exemplar Global for Lead Auditor Course of ISO 9001

TNV Have aproval for location Nepal, Kuwait, Bangladesh and United State of America as a additional location in Financial year 2013-14, Further TNV have started in Taiwan, Qatar, Maldives, Egypt, Vietnam, South Africa and Brazil.. Board of the Director have considered aspects for the overseas operation and expanding to many countires; we invite inquiries for Business Association or franchises for ISO Certification Services. 

TNV's Accreditation of JAS-ANZ (Joint Accreditation System of Australia & New Zeland) for QMS, EMS, OHSAS and FSMS is revked by 30th January 2017. Accordingly all Accredited certificate issued by TNV for QMS, EMS, OHSAS and FSMS shall stand cancelled and all the certificate shall be removed from JAS-ANZ portal by 30th April 2017. If client is looking from JAS-ANZ accredited certificate, client may please take transfer of the certificate on time to any JAS-ANZ accredited CAB or any other Certification body of thier choice.

Managing Director, TNV Mr. Pragyesh Singh Visited South Africa our Marketing office at Cape Town

Managing Director, TNV Mr. Pragyesh Singh is visiting Indonesia for signing contract for starting operation there.

Payment Notice for India: Please be informed that TNV Certification Pvt. Ltd. does not accept any payment in cash or in any other company name, Clients are advised to please make sure that they make all payment to TNV Certification Pvt. Ltd. with Service tax at the prevailing rate of the Government of India.  In India; staff or business associates of the TNV are authorized to carry out marketing and to Collect Client Application form, quotation, assessment and Payment from clients in the name of "TNV Certification Private Limited" only. We accept cheques, Demand Draft, Pay Order, NEFT or RTGS only, the payments which are made in any other name than "TNV Certification Private Limited" shall not held us responsible in any manner. If someone claim for the guaranteed Certification from TNV, Please don’t rely on such false commitment, Certification is result of Assessment. All the operational and technical activities such as review of Applications, Audit Planning, Certification Decisions, and Issuance of Certificates are carried at head office of TNV Certification Private Limited at Lucknow, UP India only. Outside India, payment can be made in the name of Local Partner, but you are advised to please verify the name of the business associates on the website of the company in Global Menu.

TNV's Lead Auditor Training Program for ISO 14001, OHSAS 18001, ISO 22000, ISO 27001, ISO 13485, ISO 28000, ISO/TS 16949 planned in August 2015, September 2015, October 2015, November 2015, and December 2015. Exemplar Global certified Course

Managing Director, TNV Mr. Pragyesh Singh Visiting Egypt, UAE and Taiwan for Annual Review of Overseas office in June.

TNV’s Logo is the Registered Trademark of the TNV vide Trade Mark Number 2420078 Dated 31st October 2012 J. No. 1620 at Sl. No. 1183020 in Class 35 for Business and Risk Management, Administration and Auditing, Management System Certification Services, Product Certification Services, Compliance & Other Certification Services, Any misuse of the logo shall be governed as per provisions of Trade Marks Act 1999.

The impetus for the development of ISO 45001 came from the British Standards Institute (BSI), which proposed to ISO in 2013 that OHSAS 18001 be considered as the basis for an international standard. ISO agreed and established a committee to oversee its development. As the proposers, BSI took on the role of Secretariat to the new committee (ISO PC 283). The first meeting of ISO PC 283 took place in London in October 2013, where key decisions were made, for example, that the standard would contain the requirements and include interpretative guidance as an annex. The WG was established and further divided into Task Groups (TGs) to separate the workload into manageable sections, so that each TG could focus on one or more clauses of the draft standard

Public Notice: 

With effect from 30th Jan 2017, JAS-ANZ Accreditation have been revoked as TNV could not inform JAS-ANZ withdral informaiton of the DAC. an  appleal in this respect is pending with JAS-ANZ, TNV have not recieved any communication in respect of appeal submitted against cancellation  of the accreditaiton of the TNV. Informaiton of the same have been filed to IAF in this reference to ensure execution of the appeal submitted.

TNV is a largest ISO Certification Body in india |  TNV provides ISO 9001, ISO 14001, OHSAS 18001, ISO 22000, ISO 27001, ISO 13485, TS 16949, ISO 28000 Lead Auditor Training Course |  TNV provides Certification Servcies for QMS, EMS, OHSAS, FSMS, ISMS, EnMS, ITSMS, BCMS, CE and Star Rating.. |  TNV is an International Certification Body based in India |  ISO Certification Services in Lucknow, Kanpur, Varanasi, Allahabad, Delhi, Mumbai, Kolkata, Bangalore, Chennai, Goa, UP, Bihar, Patna, Jharkhand, Punjab, Himanchal Pradesh, Madhya Pradesh, West Bengal, Assam, Maharashtra, Jammu & Kashmir. |  Fresh accreditation application to DAC have beed submitted for ISO 9001, ISO 14001, OHSAS 18001, ISO 22000 and HACCP |  TNV Provides IAS Accredited Certificate in association with a Korea based Accreidted Certification body and we offers QMS, EMS, OHSAS, FSMS, ISMS, EnMS, BCMS, ISO 1002, ISO 10004 and ISO 13485 |  For any inquiry related to application or Certified Clients, please write to info@isoindia.org |  TNV is an International Certification Body based in India |  TNV have no relationship with JAS-ANZ with effect from 30th Jan 2017. |  TNV have applied to DAC for accreditation of QMS, EMS and OHSAS |  TNV Can issue ISO certificate in Bangladesh, Bahrain, Bulgaria, Egypt, France, Gabon, Germany, India, Indonesia, Iran, Kuwait, Italy, Malaysia, Maldives, Nepal, Oman, Qatar, Saudi Arabia, Singapore, South Africa, Sri Lanka, Taiwan, Turkey, United Arab Emirates, United Kingdom and United States of America |  OHSAS 18001 changing to ISO 45001 download guidance document for transition |  #ISO-9001-2015Certification #ISO-14001-2015Certification #OHSAS-18001-2007Certification #ISO45001Certification #ISO-22000Certification ISO-27001Certification #ISO-22301Certification ISO-50001Certification #ISO-20000-1Certification | 
Appeal & Complaint

Appeal & Complaint Procedure:

1 PURPOSE: To describe the procedure for appeals and to ensure that the appellant’s complaint is dealt with in the most effective manner.

1.2 SCOPE:    Appeals Received by TNV.

1.3 RESPONSIBILITY:         CEO/MD

1. 4 INTRODUCTION

            An applicant, a certified company or any interested party may appeal against a decision of TNV. The matter is referred to the Appeals Panel whose decision is final. This Procedure is also publicly available on TNV website www.isoindia.org

2. ADMINISTRATION OF APPEALS

2.1       In the event of an applicant, Certified Company or any interested party, wishing to contest any decision of TNV, he shall, within 14 days after having been officially informed of such a decision, give notice in writing to TNV of his desire to appeal against the decision. The receipt of the appeal is acknowledged by CEO and the applicant is informed of the progress made and the outcome. TNV is responsible for all decisions at all levels of the appeals-handling process.

2.2       Tracking and recording appeals, including actions undertaken to resolve them ensuring that any appropriate correction and corrective action are taken are done by CEO in format no TNV-F-018 and presented in front of Appeal panel.

2.3       On receipt of such an appeal, the CEO, shall advise the Board of Directors and the Impartial Committee of the details of the appeal received.  The Board of Directors will proceed to constitute an independent Appeals Panel in each case in consultation with the Impartial Committee. The Appeals Panel will comprise of a Chairman who will be assisted by two members of the Impartial Committee representing the area of technical expertise related to the nature of the appellant's activities under certification.  The appellant will have the right to object against the inclusion of any person in the Appeals Panel.  All members chosen to form the Appeals Panel shall not have been previously involved in the decision appealed against.TNV also ensures that the persons engaged in the appeals-handling process are different from those who carried out the audits and made the certification decisions

2.4       The meeting of the Appeal Panel shall be held within 30 days of the receipt of notification from the appellant and the appellant will be provided with at least 7 clear days of written notice of the time and place of the Appeals Panel Meeting.  Prior to the meeting of the Appeals Panel the existing decision of TNV is to remain in force.

2.5       At the Appeals Panel meeting of both the appellant and the appropriate representative from TNV shall be entitled to be heard in confidence and majority decision of the Appeals Panel shall be final. While taking decision the results of previous similar appeals are taken into account

2.6       The CEO shall ensure that the appellant is advised in writing of the decision of the Appeals Panel within 7 days of the decision. The CEO shall record details of the appeal in the Register of Appeals and implement the decision of the appeals panel, as required.

            On conclusion of the appeal, the CEO will also review the grounds of appeal and evaluate if any possible improvements to TNV’s control systems are required. A description of the appeals handling process is available on TNV website to make it publically accessible.

2.7    TNV ensures through Appeal Panel that the decision to be communicated to the appellant made by, or reviewed and approved by, individual(s) not previously involved in the subject of the appeal

2.8     The CEO shall ensure that the submission, investigation and decision on Appeals shall not result in any discriminatory actions against the appellant that any appropriate correction and corrective action are taken. The certification body shall give formal notice to the appellant at the end of the appeals handling process.

PROCEDURE FOR HANDLING COMPLAINTS

1.4 INTRODUCTION:

An applicant, a certified company or any interested party may lodge a complaint. This procedure is also publicly available on TNV website www.isoindia.org it is also enclosed with the certificate when issued to each client.

2 ADMINISTRATION OF COMPLAINTS:

Any complaint received by TNV in writing or by e-mail or telephone in respect of its functions as a

certification body or a company certified by it, shall be fully reviewed by the CEO and shall be recorded

in the complaint register with its nature. The tracking and recording complaints, including actions

undertaken in response to them is maintained by CEO.

           2.1 If the complaint relates to the certified client,:

a)                  CEO must ensure that the effectiveness of the certified management system is checked by competent auditor(s), who were not involved with the client previously. 

b)         The letter in question is sent to certified client within 14 days of receiving of complaint and recorded in the complaint register. The tracking and recording complaints, including actions undertaken in response to them is maintained by CEO.

2.2   If the complaint is about certified client management system:

a)                  The CEO ensures that the effectiveness of the certified management system is checked by competent auditor(s)/person(s) who were not involved with the client previously.

b)                  The concerned auditors may be summoned to confirm the facts if it relates to certification activity.

c)                  After root cause analysis, method to eliminate cause of complaint would be arrived at and suitable corrective and preventive measures instituted.

d)                  If the complaint is against an officer of TNV including CEO then it will be investigated by the chairman of the Impartial Committee. The complaint shall be closed within 45 days of the receiving of the complaint.

3. ACTIONS ON COMPLAINTS:

In case of any complaints CEO shall

a)      Verify the promptness and effectiveness of the actions. Taken in respect of the complaint received ensure its prompt disposal.

b)                  Ensure that the complainant is advised of the result of the investigation within six weeks of the receipt of the complaint.

c)                  All complaints, after redressed & disposal, shall be closed through a closing note / closing call by the CEO. Where applicable, certification will be restored as quickly as possible.

d)                  Ensures that any appropriate correction and corrective action are taken and also suitable preventive action is taken to avoid recurrence of such cases.

e)                  Ensure that Effectiveness of the measures adopted are covered  during the Management Review Meeting

f)                   The entire process to be followed meets the requirement of confidentiality as it relates to the complaint and to the subject of the complaint. The complaints are recorded in the complaint register.

g)                                          Gather and verify all necessary information to validate the complaint.

h)                                 Ensures that the acknowledgement of receipt of the complaint is sent to the complainant and is informed about the progress and outcome of the result in writing every month till its closure.

i)                    Ensures that the decision communicated to the complainant is made reviewed and approved by the individual(s) not previously involved in the subject of the complaint.

j)                    Give formal notice of the end of the complaints-handling process to the complainant.

k)                  Ensures with the client and the complainant to the extent to which complaint may be made publicly available.

Ensure that the complaint has been closed within the 45 days of the receiving of the complaints.

4.  Escalation of complaints:

(i)                 if a complainant is not satisfied with the outcome of the TNV’s  complaints  handling process, the complainant may refer the complaint to ACCREDITTION BOARD directly ;

(ii)               if the  Complaints are  not closed out within a timeframe as prescribed then agreed with the complainant shall be  escalated to the TNVs top management to ensure that the complaint receives the appropriate priority.

(iii)       The Complaints which are not closed within agreed timeframe as prescribed shall be brought to the attention of ACCREDITTION BOARD.